Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 93

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

January 28, 2020

Dealership Rating
Employee Rating

Honest and Fair Have a very good experience doing my car service here a couple of days ago. Paul is very thorough and the repair/service is fast.. More

by bords
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2020

Universal Mitsubishi responded

We appreciate your feedback, kindly let us how we can earn 5 Stars. We need to make sure we di all we can to satisfy your expectations. Stray safe, Carlos De La Luz

January 27, 2020

Dealership Rating
Employee Rating

Great place to get your car serviced! I go back every time something is wrong with my Mitsubishi! Staff is so excellent and I recommend you give them a chance. More

by Faith
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila

Jun 22, 2020

Universal Mitsubishi responded

Happy to keep your Mitsubishi running the way it's suppose too. We look forward to your next visit. Stay safe, Carlos De La Luz

January 24, 2020

Dealership Rating
Employee Rating

People are very nice and fast, good service and fair price, but sales department not very friendly, my Mitsubishi was buying from Corona, because I’m hard to talk to salesman! More

by 5665573
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Extremely glad you are happy with the service you received. Please understand, it's our pleasure to serve you. Stay safe, Carlos De La Luz

January 24, 2020

Dealership Rating
Employee Rating

Very reasonably priced and the team was awesome! Needed a large job done and was anticipating spending an arm and a leg but they took care of me and got my car to me fast! More

by NKNOX417
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Always glad to hear about a positive outcome. We hope to service your vehicle for many years to come. Stay safe, Carlos De La Luz

January 20, 2020

Dealership Rating
Employee Rating

Paul T. is the most honest, straightforward Service Advisor Best Mitsubishi Service Center in LA! Unfortunately, there's not many Mitsubishi dealers in the LA that's conveniently located to me. So I went to all More

by JJMSSL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Vote for PAUL..... :) As a business, it is extremely rewarding to hear someone makes a sacrifice of their time to give us their opportunity. Thank you so much and we look forward to servicing your vehicle. Stay safe, Carlos De La Luz

January 18, 2020

Dealership Rating
Employee Rating

Absolutely the best dealership in town! Prices are great and customer service is second to none. I would recommend this dealership to anyone looking for a car or repairs! Ask for paul! More

by JAYROSA123
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Thank you so much :) It's extremely rewarding to hear someone's satisfaction. Thank you, Carlos De La Luz

January 17, 2020

Dealership Rating
Employee Rating

Always great service! Appreciate all the details upfront and notifications of any additional issues found. the added car wash is a plus! Thanks Again RMM More

by RODNEYMM
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

We practice a 100% Transparency, NO Gimmicks, NO Add-Ons.... We find it's just the way it should be. It assures and contributes to your continued Patronage.... Stay safe, Carlos De La Luz

January 17, 2020

Dealership Rating
Employee Rating

The personnel in the service department are very knowledgeable, friendly, and professional. Every time I’ve gone, there hasn’t been an issue and they go the extra mile ensuring that your vehicle is More

by DOUGDGHERNANDEZ
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

Paul, Armen and the Service staff understands you'll continue coming back, Only if we do thing right the first time. Stay safe, Carlos De La Luz

January 16, 2020

Dealership Rating

I was pleased with the waiting area and the service as this was the first time I had to do a recall on a car More

by EMMONS516
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

We are glad you had pleasant experience while visiting with us. We hope you continue visiting. Stay safe, Carlos De La Luz

January 16, 2020

Dealership Rating
Employee Rating

I can always count on Paul in the service department to go the extra mile to make it right. If only Mitsubishi corporate would do the same. More

by BillyBob
Recommend Dealer
Yes

Other Employees Tagged: Jonathan

Jun 22, 2020

Universal Mitsubishi responded

My oppologies, I'm sure Paul excersiced every option to resolve your issue with corporate, but fell free to give me a call if I could be of help. Thank you, Carlos De La Luz

...
93
...

Dealership Inventory (160 Vehicles)

new 2026 Mitsubishi Outlander car, priced at $37,920
2026 Mitsubishi Outlander
new
Black exterior
Automatic
Front-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $40,835
2026 Mitsubishi Outlander
new
Gray exterior
Automatic
Front-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $44,835
2026 Mitsubishi Outlander
new
White exterior
Automatic
All-wheel Drive
new 2026 Mitsubishi Outlander car, priced at $45,435
2026 Mitsubishi Outlander
new
White exterior
Automatic
Front-wheel Drive
used 2021 Toyota Mirai car, priced at $9,998
2021 Toyota Mirai
used
Oxygen White exterior
Automatic
Rear-wheel Drive
used 2017 INFINITI Q60 car, priced at $20,885
2017 INFINITI Q60
used
Black exterior
Automatic
Rear-wheel Drive