Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 92

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

February 12, 2020

Dealership Rating
Employee Rating

The most professional, honest, helpful and easy experience with dealer servicing imaginable. Paul runs a very tight and level-headed ship. They’re so lucky to have him. More

by KENMUSE90
Recommend Dealer
Yes
May 06, 2020

Universal Mitsubishi responded

Thank you, and yes we agree. We are tremendously fortunate to have Paul in our Service Department. Also important to express our oppreciation for your continued patronage. Stay safe, Carlos De La Luz

February 11, 2020

Dealership Rating
Employee Rating

Excellent service every time I come in. They never fail to go above and beyond, always doing their best to get me the best deal on whatever I need done. More

by MICHAEL
Recommend Dealer
Yes
May 06, 2020

Universal Mitsubishi responded

Hello Michael, my deepest appreciation for your kind words. It's always a pleasure to read a satisfied customers experience. Thank you, Stay safe, Carlos De La Luz

February 09, 2020

Dealership Rating
Employee Rating

I went without an appointment and they treated me very well. Excelent service originals parts for my old car I had to wait for my car until the next day and they rent a car for me qualified staff. Quiet More

by JANNETH ORMAN
Recommend Dealer
Yes

February 07, 2020

Dealership Rating
Employee Rating

Armen and Paul were a great help, the service teams was fast, friendly, honest and very professional. The only dealership I will take my care to. I was very happy with them and the way they handled my rep More

by VINNIEMARZANO
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila , Dennys Vaca, Armen in service.

February 06, 2020

Dealership Rating
Employee Rating

Great Service ,Was able to get my car serviced While Great Service , Was able to get my car serviced While going on with day Was put in a rental for the day and my car was still ready the same day More

by CARLOS.HUIZAR10
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Wow.... an hour and a half. Not enough words to express our appreciation. On behalf of Paul and our Service department. Thank you, Carlos De La Luz

February 06, 2020

Dealership Rating
Employee Rating

The friendly service received from Paul Tokatlyan the service manager was amazing. He took care my Outlander like it was his own. I definitely will recommend his service to friends who didn't purchase/l More

by CARYKWOK2002
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, JC Gonzalez

Jun 11, 2020

Universal Mitsubishi responded

The best way to have the expected outcome is to as you say treat it as it's your own. I appreciate the recognition for Paula efforts. Thank you very much. Stay safe, Carlos De La Luz

February 05, 2020

Dealership Rating
Employee Rating

Good people treated me very well Also very good about pleasing me as a valuable customer Carlos s the best! Thanks again for your help I recommend them to everyone More

by JOHNDCHRISTOS
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Saul Turcios

Apr 29, 2020

Universal Mitsubishi responded

On behalf of our entire Staff, Thank you so much for your kind words. I could only hope you stop by and say hello when ever you're in the area. It's was truly a pleasure earning your business. Stay safe, Carlos De La Luz

February 02, 2020

Dealership Rating
Employee Rating

Paul was very helpful he understood right away what’s going on with my car and by the time he was taking care of it he was explaining to me what’s going on More

by CRILIDANE
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Paul understands the importance of explaining your vehicles needs. We hope you continue visiting so he could do everything possible to continue earning your business. Thank you, Carlos De La Luz

February 01, 2020

Dealership Rating
Employee Rating

Best Service All staff is polite and explain everything in details. I appreciate the assistance that has been provided to me throughout the years. I don't remember More

by DANIELAALVARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez , Sergio Navarro

Apr 29, 2020

Universal Mitsubishi responded

Thank you, please know how much we appreciate the opportunity you give us to take care of your vehicle needs. Stay safe, Carlos De La Luz

February 01, 2020

Dealership Rating
Employee Rating

We are pleased that Paul Tokatlyan was able to assist us with our vehicle. He was very helpful. Duarte Mitsubishi is a good location for us. We have used this location prior. More

by Yeebaray
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Thank you, for continuing giving us the opportunity to service your vehicle. On behalf of Paul and our entire, we want to make sure you know how much we appreciate your patronage. Stay safe, Carlos De La Luz

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