Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 81

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

June 19, 2020

Dealership Rating
Employee Rating

Great experience, thank you Paul for taking good care of our Mitsubishi. I am a sales associate for McClinton Mitsubishi in Parkersburg WV and my wife is there taking care of our son Travis after his 3rd do More

by TNTFLORES
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Hello Travis, I write to you hoping your Dad is able print this and show it to you when you're older. While your Dad is away working for you and your Mom and doing simple things like getting the car fixed, YOU are on his mind. A special man your Dad is always thinking of you. Tim, I'm glad Paul and his Staff took care of your vehicle. May God Bless you, your family and your special little man Travis. I'd like it if you would please keep me posted with his condition and maybe a pictures. I'd like to share his Picture and him growing up though our Social Media. I'd like to share my friend Travis with everyone. Stay safe, Carlos De La Luz carlos@universalmitsubishi.com (818) 550.1500

June 18, 2020

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I took my daughters car in for recall. Paul was very helpful . He let me know when the car was finished and informed me of any maintenance they may be coming up on the car with no pressure to get it don More

by EVAA717
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Hello, I'm glad we where able to take care of your daughters vehicle recall. We hope you continue choosing us to take care of your daughters vehicle. Stay safe, Carlos De La Luz

June 18, 2020

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Paul made my experience great! Came in on Monday with my car making noises and he demonstrated leadership and took care of me great! He’s the man! Highly recommended and definitely will be coming back becau More

by EDDIESANDOVAL11
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Another Paul believer :) Thank you. he is like no other. He understands the importance the importance of customer service, and make every effort to fulfill expectations. We hope you continue giving him and Universal Mitsubishi your continued business. Stay safe, Carlos De La Luz

June 17, 2020

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Paul is very knowledgeable and pleasant to work with.. service was great and on time. Techs took time to test drive car and suggest any other work needed More

by MARIN.MONTANO
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Hello Marin, I'm so glad Paul and his staff did all to earn your satisfaction. We look forward to your next opportunity. Stay safe, Carlos De La Luz

June 17, 2020

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BEST SERVICE EVER! KNOWLEDGEABLE STAFF AND FAIR PRICES! I am a customer for life now after the excellent service provided by Paul Tokatlyan. He took the time and explained things throughout. Highly recommend More

by ERIK21ERIK
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

Hello Erik, I'm glad Paul and his Staff explained everything, keeping you informed so you could make a detailed decision. We look forward to your next visit. Stay safe, Carlos De La Luz

June 17, 2020

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Employee Rating

Great service and friendly atmosphere. Went out of way to accommodate my needs. The service manager was most helpful in securing me a way to pay for the services. More

by FRANKIELAIN68
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Hello Frankie, thank you for rewarding Paul and his staff with some kind words. We look forward to servicing your vehicle in the future. Stay safe, Carlos De La Luz

June 17, 2020

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Employee Rating

Excellent customer service. I would never want any other dealership to service my car than them. Service staff in the office esp.Paul are flexible and super accommodating with my budget and in customer deal More

by Ronalyn
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

Thank you, I'm so glad Paul, Armen and the Service Staff was able take care of your vehicle. I'm glad they've been able to earn your trust and we look forwardto your next visit. Stay safe, Carlos De La Luz

June 16, 2020

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Liked the service, They did a full inspection and found a few problem with the car that I wasn’t aware. Paul was very clear with the things my car needed and prices. More

by abecastle1
Recommend Dealer
Yes
Jun 17, 2020

Universal Mitsubishi responded

I'm very glad Paul had your vehicle fully diagnosed. Safety comes first. I hope you continue having your vehicle serviced by our exceptional Service department. Till your next visit, Stay safe, Carlos De La Luz

June 15, 2020

Dealership Rating
Employee Rating

Service Department just kept my 2003 Montero running great for over 10 years. Great service, they know my car really well, and im well informed for every services to be done. More

by alexb
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jun 16, 2020

Universal Mitsubishi responded

Hello Alex, I'm glad Paul and his staff have done all they could to keep your vehicle running well. They'll continue working to be your choice for many years to come. Stay safe, Carlos De La Luz

June 13, 2020

Dealership Rating
Employee Rating

I had excellent service at Universal Mitsubishi. Paul is thorough and engaging and his mechanics always do a great job. I’ve had my vehicle serviced several times and each time the service was completed in More

by Carlos
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

We're happy to be giving you continued good service. I'm glad Paul and his Staff have earned your trust and business. Stay safe, Carlos De La Luz

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