Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 63

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

June 01, 2021

Dealership Rating
Employee Rating

Thorough diagnosis in car maintenance per milage requirements.in conjunction with complimentary services ie. carwash.Thank you for your professionalism and look forward to follow ups. More

by CAREREID99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Universal Mitsubishi responded

On behalf of Paul and his staff, thank you. We understand you have options and appreciate the opportunity given to us. We look forward to your next visit. Stay safe, Carlos De La Luz

May 27, 2021

Dealership Rating
Employee Rating

It was great, they gave me all the information i needed about my car's service needs. I'll be going back to that dealership from now on. More

by Oscarrgarcia31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

May 30, 2021

Universal Mitsubishi responded

Hello Oscar, we really appreciate you choosing and giving us the opportunity to serve. We look forward to your next visit. Stay safe, Carlos De La Luz

May 24, 2021

Dealership Rating
Employee Rating

Good service, nice lounge area! X x x x x x x x x x x x x x x x x. Xx. X x x More

by FHERDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 02, 2021

Universal Mitsubishi responded

Thank you for sharing your experience. I'm glad we met your expectations, and hope you continue choosing us to Service your vehicle. Stay safe, Carlos De La Luz

May 21, 2021

Dealership Rating
Employee Rating

I’ve had good experiences at this dealership and will be returning back despite not living on the area. The service staff are always helpful and accommodating. More

by OYADEGAR
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

May 22, 2021

Universal Mitsubishi responded

Thank you for your kind words and 5 Star review, we greatly appreciate it. I'm glad our service staff met your expectations and we hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 18, 2021

Dealership Rating
Employee Rating

The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos De La Luz

May 22, 2021

Universal Mitsubishi responded

Thank you Don, I'm glad we where able to help. We hope you continue choosing our service department to take care of you vehicle needs. Stay safe, Carlos De La Luz

May 17, 2021

Dealership Rating
Employee Rating

Paul Tokatlyan(Service Department) at Universal Mitsubishi is the best, honest guy I trust when it comes to taking care of my Evo X. Great customer service given every time and always tries to help More

by olivasd47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2021

Universal Mitsubishi responded

Hello Olivia, It's very rewarding to hear when our customers are satisfied. Continue enjoying your Evo for many years to come. Stay safe, Carlos De La Luz

May 17, 2021

Dealership Rating
Employee Rating

Everything worked out great. Service was completed on time and things were handled with care and caution. Helped take a look at any recalls on the car. More

by KAN.PANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

May 22, 2021

Universal Mitsubishi responded

I'm glad our Service Staff took care of your vehicles needs. I hope you continue choosing us take care of your vehicle. Stay safe, Carlos De La Luz

May 17, 2021

Dealership Rating
Employee Rating

Who charges for a diagnostic when you also get the work done too?$735 total for a part that I was over charged for an alignment and $310 for labor and diagnostic that was visual $155. Very upset about this More

by 98MitsGstSpydr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 02, 2021

Universal Mitsubishi responded

Good morning, I'm sorry to hear you where unhappy with the outcome of your repairs. We exercise to be as competitive as possible in todays challenging market. Giving customers the highest level of industry experience inables us to be the least expensive, we can't scarifies quality for price. Be assured that what may appear to be a more costly expense, may turn out to less expensive in the long run by having work done by more experienced eyes and hands. I hope you give us the opportunity to give you our experienced service. Stay safe, Carlos De La Luz

May 16, 2021

Dealership Rating
Employee Rating

I don’t had an appointment, but it only take about two hours to complete the work, and the service manager is very friendly, helpful and professional. Great service. More

by A_L_TAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

May 18, 2021

Universal Mitsubishi responded

Thank you so much for sharing your experience and 5 Star review. I hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

May 16, 2021

Dealership Rating
Employee Rating

Great service. Armen completed the oil change fast and I was on my way. I would strongly recommend everyone to use universal mitsubishi for all purchase and service needs. A+ More

by alkotol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

May 18, 2021

Universal Mitsubishi responded

I'm glad we where able to get you on your way quickly. On behalf of Armen and his crew, thank you and look forward to see you on your next visit. Stay safe, Carlos De La Luz

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