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Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 40

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

October 27, 2022

Dealership Rating
Employee Rating

It's was a experience great service! Great timer as well also very generous customer . More

by almay
Customer Service
Quality Of Work
Recommend Dealer
Yes
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Oct 31, 2022

Universal Mitsubishi responded

Thank you so much, we appreciate your 5 Star review and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

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Employee Rating

They always do thorough repairs on my car and I can trust that they have been done right. More

by wegnerpaula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Universal Mitsubishi responded

Thank you Paula, we appreciate your continued patronage, kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

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Employee Rating

As always, very good attention, correct diagnosis, only this time they left the car very dirty inside, they did not clean the paper and plastic they used and left them inside, that is my only observation, More

by TAVOANDRES2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Universal Mitsubishi responded

Hi Andres, I'm so sorry for the oversight. I'll mention your feedback so we may continue improving our customers experience. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 18, 2022

Dealership Rating
Employee Rating

Paul, amazing. Give that guy a raise. Four years and never let me down once. More

by GEDDYD82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Universal Mitsubishi responded

Two thunbs up for Pablo :) On behalf of him and his staff, thank you. It's extremely rewarding when customers express their satisfaction. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 18, 2022

Dealership Rating
Employee Rating

The service at universal always has been excellent, Armin as usual providing his best advise for my car maintenance - thank you all the time .. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Nov 01, 2022

Universal Mitsubishi responded

Hello Anthony, we are tremendous grateful for your 5 star review and continued patronage. We look forward to your next visit Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com ( 818)550-1500

October 15, 2022

Dealership Rating
Employee Rating

The service center is excellent. Paul and the team are very attentive to my needs and help keep my vehicle running optimally. More

by jford1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Nov 01, 2022

Universal Mitsubishi responded

Thank you for 5 star review and continued patronage, We hope you continue giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com ( 818)550-1500

October 15, 2022

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Employee Rating

Paul in service is awesome he is always helpful. Also easy on and off the freeway. Next to enterprise car rental More

by JAMES O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 01, 2022

Universal Mitsubishi responded

Hello James, we appreciate your 5 Star review and continued patronage. I'm glad we are conveniently located. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com ( 818)550-1500We look forward to your next visit.

October 09, 2022

Dealership Rating
Employee Rating

Paul went above and beyond to find the issue my truck was having. Instead of calling it quits and assuming I was mistaken about the problem he took my vehicle for one more trip to see if the issue arose. Pra More

by natalieandrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 13, 2022

Universal Mitsubishi responded

Hi Natalie, I'm so glad Paul was able to identify and resolve your vehicles issue. It's rewarding when we can help someone better enjoy their vehicle. On behalf of Paul and his staff, thank you for chosing Universal Mitsubishi. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 08, 2022

Dealership Rating
Employee Rating

This is my third Mitsubishi since 2001 and I have THE BEST service manager, Paul, that anyone could hope for. I would not take my car anywhere else. Period. Universal Mitsubishi is honest, reliable, frie More

by reyoflight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Armen Yagubyan

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Oct 13, 2022

Universal Mitsubishi responded

Thank you so much for your kind words and 5 star review.Thank you for your patronage to our brand and dealership (Paul). We look forward to your continued visits. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

September 29, 2022

Dealership Rating
Employee Rating

Best service center personnel. Very respectful and courteous. Always giving me an update and greet all customers. More

by djpf27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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Oct 13, 2022

Universal Mitsubishi responded

On behalf of Paul/Armen and the entire Service staff, thank you. We appreciate you giving us the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

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