Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 39

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 2 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

November 14, 2022

Dealership Rating
Employee Rating

I am a customer of the Universal Mitsubishi service department since 2010. They are the best knowledgeable technicians I ever met. More

by PAPULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2022

Universal Mitsubishi responded

Hi Papullo, we're extremly thankful for your continued patronage. I also appreciate taking the time to share your 5Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 13, 2022

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Employee Rating

Paul is amazing! I truly appreciate all he did for me. Thank you, thank you, thank you! More

by ANFRANCO007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2022

Universal Mitsubishi responded

Thank you so much for your support, we appreciate your continued support and 5 star review. We look forward your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 08, 2022

Dealership Rating
Employee Rating

Good customer service from Paul . Helped tried to lower my cost for repair . Appreciate so much More

by CYRILSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

Universal Mitsubishi responded

Hello... I'm glad Paul was able to assist and get your car repaired. I hope you continue chosing Universal Mitsubishi to take of your cars needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 07, 2022

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Paul was an all-star he was patient and careful about explaining as much as was necessary and whenever I had a question he would answer it he was very courteous and polite and friendly overall the great More

by CARLOS.AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2022

Universal Mitsubishi responded

Hello Carlos, I appreciate your kind words. Very nice of you to mention Paul's efforts and professionalism. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 07, 2022

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Found the solution to a vexing problem of overheating in my mighty max pick up. More

by PAUL MORRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 14, 2022

Universal Mitsubishi responded

HI Paul, I'm glad Paul and his staff were able to disect and resolve your VEXING(Good word) problem. Kindly continue giving us the opportunity to service your vehicle. We love 5 Star Reviews. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

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Employee Rating

Very organized and quick to assist. The service was efficient and precise. Would definitely recommend. More

by EXCUSEME47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

Nov 14, 2022

Universal Mitsubishi responded

Hello Excuse Me..... I'm glad we were able to assist and expedite your visit. Thank you for your 5 Star Review. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 04, 2022

Dealership Rating
Employee Rating

Buen servicio y atención al cliente cumplimiento en horarios de entrega. Seriedad y cumplimiento gracias More

by Ricardo Cortes
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 14, 2022

Universal Mitsubishi responded

Hola Ricardo, le agradesco sus 5 estrellas de servico. Esperemos poder continuar dandole servicio ha su auto. Gracias, Carlos De La Luz Gerente General de Ventas (818) 550-1500

October 31, 2022

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Employee Rating

Armen and his team are always the best. They always check and fix the issue of our cars. More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 21, 2022

Universal Mitsubishi responded

Hi Oscar, again.... thank you for your continued patronage and 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Managers carlos@universalmitsubishi.com

October 31, 2022

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Employee Rating

they took/stolen my golden cross and some things and papers inside my car.Im very disappointed after my insurance pay them from overpricing bill More

by KOOL_WATERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 21, 2022

Universal Mitsubishi responded

Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 30, 2022

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Employee Rating

Paul kept me informed which I appreciated. He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c More

by KRRVANNUYS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

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