Paul Mitchell

The waiting room needs improvement. Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with him specifically than anyone else. I've actually had another service writer come out to ask me if I need to "call my husband" to discuss the suggested service during a previous visit. Semi-insulting, however IF I am calling anyone it would be my father, who taught me a ton after a career in the business, but I really love the text messages with the service options complete with pictures. Nice touch. More

by Lalize Verified Customer Verified Customer

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I was very happy with my service. They went above and beyond. Jasmine was so helpful. I would definitely recommend this dealership to anyone. They went above and beyond. Jasmine was so helpful. I would definitely recommend this dealership to anyone. More

by Clairen1983 Verified Customer Verified Customer

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Great Service. I have experienced all amazing things since signing my lease and I am happy to be a customer. I have experienced all amazing things since signing my lease and I am happy to be a customer. More

by tabitha.enon Verified Customer Verified Customer

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A Recall was serviced, fixed a tire, did inspection and did another repair. All of this was done to my satisfaction of the work performed by Sam a very talented mechanic. I always bring my Atlas here did another repair. All of this was done to my satisfaction of the work performed by Sam a very talented mechanic. I always bring my Atlas here and have never had to return for the same issue. I feel confident in the service department at Volkswagen of Smithtown. More

by wackywave Verified Customer Verified Customer

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They were pleasant and helpful. The salesman spent a lot of time with me. I would recommend them. The salesman spent a lot of time with me. I would recommend them. More

by plevine68 Verified Customer Verified Customer

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Noah Reed is often my service rep and he is always very helpful and attentive. Look forward to working with him again. helpful and attentive. Look forward to working with him again. More

by ftz711 Verified Customer Verified Customer

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My experience was excellent and a very smooth process. Highly recommend and would definitely go back. Staff was amazing as well and super helpful. Highly recommend and would definitely go back. Staff was amazing as well and super helpful. More

by PDESIMONE29 Verified Customer Verified Customer

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Smithtown Volkswagen has again exceeded my expectations in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a fault in servicing my Passat. After a call to Noah, my service advisor, this service visit was scheduled to ensure a loaner vehicle to check out a faulty proximity sensor on the passenger door. It works as designed except if I do not use the car for a few days and then it stops working. Only the passenger side door is a problem and once I either use the key fob or just touch the driver's side door to unlock the vehicle the passenger side will start working until I again do not use the car for a few days. After leaving the vehicle alone for a few days, and a thorough troubleshooting with no error codes, the techs/mechanics were unable to diagnose the problem. Noah after explaining the issue and what was done to diagnose told me to video the next time it happens after not using the car for a few days and to give him a call to schedule another try as that particular issue is still covered by the Volkswagen parts warranty. This visit is another example of the exceptional service and care I've always received since purchasing my 2018 Passat SEL from Smithtown Volkswagen. More

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Very happy lately with the service of this dealership. I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Ev I am a long client/customer and value good and professional service on my vehicle. I am extremely happy with the following mechanics: Sam, Justin, Evan and Jamie…. I also want to mention Jasmine as she is just a pleasure at the front desk. All these people make having service done on your car a little stressful. I have not had any problems with service of these fine professionals. More

by JMBJETTA Verified Customer Verified Customer

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I bought my 2018 Passat from Smithtown Volkswagen and I travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen de travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen dealers very near me in Brooklyn because of the excellent care and service I continually receive from their professional personal at this dealership. I brought my Passat to Smithtown Volkswagen to check out issues I was having with my radio and GPS head unit which includes the backup camera which was working intermittently. Included in Volkswagen service is their complementary multipoint check where their mechanic/technician thoroughly examined my vehicle and found the antifreeze expansion tank low on antifreeze. After topping up the antifreeze, the mechanic pressure tested the system and detected a loss of pressure. Lifting up the vehicle and removing the sound deading membrane they found a leaking water pump that I was not even aware of as it was a small leak and barely noticable. They changed the main water pump, an electric water pump, and other related parts. Smithtown Volkswagen's staff's attention to detail proactively saved me breaking down on the road in the dead of Winter, their expertise, fair and honest pricing, exceptional service, and the fact they stand behind their work is why I keep traveling the long distance back to them for service. Smithtown Volkswagen has always exceeded my expectations in keeping my Passat safe and running perfectly. This service visit is another example of the service I've always received from Smithtown Volkswagen, and I can honestly say without reservation or hesitation that I wholeheartedly recommend this dealer to my family and friends. I am an extremely happy customer and Smithtown Volkswagen's staff should be recognized for their attention to detail and the continuous excellent care given to their customers. More

by legalese4u Verified Customer Verified Customer

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