Patrick Titshaw

Top notch service, with focus on customer satisfaction. Excellent quality work and follow-up after completion. Excellent quality work and follow-up after completion. More

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I had an excellent experience with the service department at this dealership. The staff was highly professional, friendly, and efficient. As soon as I parked in the garage, I was promptly greeted and escorte at this dealership. The staff was highly professional, friendly, and efficient. As soon as I parked in the garage, I was promptly greeted and escorted to the service desk, where I was offered coffee or water. My service advisor met with me shortly after, and the entire interaction was smooth and pleasant. I highly recommend this dealership for service needs. More

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Excellent all around. Professionalism,work,time. Just overall great experience I come here for everything Professionalism,work,time. Just overall great experience I come here for everything More

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The entire team at Mercedes-Benz of Boston is the gold standard. They are super accommodating and professional always. Patrick, Joe and Alessio in particular were super friendly - greeted me with a genuin standard. They are super accommodating and professional always. Patrick, Joe and Alessio in particular were super friendly - greeted me with a genuine smile and kept me updated during my car's service. They are an amazing team! More

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My experience with the dealership is great. I have been treated the way I like to be treated,the service is top rated, people are really friendly and ready to hear and assist you with your prob I have been treated the way I like to be treated,the service is top rated, people are really friendly and ready to hear and assist you with your problems. I had the pleasure to have Schneider as my contact and advisor for my GLS450 and by the way I bought the car there. Excellent car. I would recommend Mercedes Benz of Boston as the place to go for your next purchase and Schneider is the Guy to ask for, trust me you won't regret it. More

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Excellent communication and dedication to my vehicles issues, the speed and quality of repair was unbelievable. First class issues, the speed and quality of repair was unbelievable. First class More

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Patrick is the best! ! ⭐️⭐️⭐️⭐️⭐️ Only have and will take my car Benz dealer. Thank you Herb Chambers!! ! ⭐️⭐️⭐️⭐️⭐️ Only have and will take my car Benz dealer. Thank you Herb Chambers!! More

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I finally asked Mercedes-Benz of Boston to replace the 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not ma 3-cylinder engine in my 2009 Smart Car ForTwo, after about 120,000 miles. The car had a misfiring cylinder 1 for too long, and the car. could not make it home one night. I contacted the service manager that I had worked with for 15 years, and he put me in touch with MB roadside assistance. After about a week, I received an estimate for engine replacement and other things that should be replaced while the engine was out. The transmission, clutch and AC compressor were also replaced. The car now drives like it did 15 years ago. The service manager did a great job attending to the details that make the car seem young again. I am very happy to be able to keep driving the Smart Car. More

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I've been dealing with Patrick for years and the dealership in general for over 20 years. It's expensive but that's more a function of Mercedes itself. The availability of a loaner vehicle is a majo dealership in general for over 20 years. It's expensive but that's more a function of Mercedes itself. The availability of a loaner vehicle is a major plus. More

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Patrick was very concerned with the problem I was having with my Glc300 when I explained the situation and set up an appointment which was convenient for me with my Glc300 when I explained the situation and set up an appointment which was convenient for me More

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