Pam Koglman | Page 23

The dealership was Warm and welcoming. I felt comfortable and the experience was smooth. Pam was great. She made an impression on me about a year ago, so I went back to her. She listened t I felt comfortable and the experience was smooth. Pam was great. She made an impression on me about a year ago, so I went back to her. She listened to me, found exactly the right car for me, and financing was a breeze. Wonderful experience. More

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Folks at this dealership go above and beyond. They call you with information on their day off, research questions and are all very friendly and personable. From the sales staff to service and p They call you with information on their day off, research questions and are all very friendly and personable. From the sales staff to service and parts department. Very pleasant experience. More

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Pam was amazing. Extremely knowledgeable about the product very happy customer, would go there again. Extremely knowledgeable about the product very happy customer, would go there again. More

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Was a quick, easy, and simple process to finally purchase my 1st sports car. Truly enjoyed the drive off knowing I achieved 1 of my life goals of happiness. Thanks Pam and the Ford Ganley West team. -Ale my 1st sports car. Truly enjoyed the drive off knowing I achieved 1 of my life goals of happiness. Thanks Pam and the Ford Ganley West team. -Alex More

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People were friendly and professional. They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I ha They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I have been to. Pleasant and short without feeling pressured. More

by Tilton44 Verified Customer Verified Customer

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Pam is the best salesperson. She cares and was able to answer all my concerns. My only problem was the delay in paying off my old vehicle. She helped me get.answers. She cares and was able to answer all my concerns. My only problem was the delay in paying off my old vehicle. She helped me get.answers. More

by Knoxwife19 Verified Customer Verified Customer

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Had a great experience at Ken Ganley Gord west everyone was extremely helpful and got me into the car I wanted. was extremely helpful and got me into the car I wanted. More

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Pam & Brandon were really great & helped me get the truck I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. More

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A very wonderful experience; we appreciate all of the assistance given. Will definitely go back for our next vehicle!!! Thankyou assistance given. Will definitely go back for our next vehicle!!! Thankyou More

by sixty9stang@gmail.com Verified Customer Verified Customer

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7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since nobody has called and explain that the check engine light had come on. I'm told I can bring in the vehicle after work and they will be able to service my vehicle. I am told my rep is busy and they will pass on the message. I get a text from my rep in the afternoon asking if I got her email. I was expecting a call not an email. So in the end I was told to bring the car in for service no loaners are available, but they let me take the chase car. 8/2 get a call saying the catalytic converter had gone bad and car will be ready by Thursday 8/4 and that they will call when it's ready. 8/5 I receive the title. 8/5 I call to see if they forgot to call and am assured they will be working on it. Because I have a car I'm okay with that. 8/6 I attempt to register the vehicle with the BMV and I'm told the car can't be registered since it's due for an e-check. I call Ganley and explain the situation and ask for them to do an e-check before I pick up my car from the repairs. The lady says she will pass on the message and she will have my rep call me. My rep didn't have time to call until the end of the day and I missed the call but the message implied that she had no clue why I called which was weird. I'm sure they are short staffed like everyone else. This just hasn't been a good experience. More

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