Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 83

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
834 Reviews
4.7

834 Reviews

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834 Reviews of Oscar Vizcarra

June 03, 2021

Dealership Rating
Employee Rating

The attention of Mr Oscar Viscarra is exelent , he is a very good man attendant. only that the quality of mechanic service of the work is bad , very bad because they never check the pressure of the tires More

by marco_4088
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 12, 2021

Toyota of Coconut Creek responded

We appreciate this feedback but are disappointed to hear you were unsatisfied with the service you received. We strive to do what is best for each of our customers and their vehicles. I will share your comments with our team, but I invite you to give me a call if you'd like to discuss this directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

June 02, 2021

Dealership Rating
Employee Rating

Great service! The team was efficient and always do a great job. I have been going there for many years. When you have to pay it is just too much money! More

by PSYNIEVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 12, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to leave us this review, we really appreciate your business & your feedback. I am sorry if you feel prices are too high. We strive for competitive pricing against other dealers but if there is anything that I can help with in the future please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

May 29, 2021

Dealership Rating
Employee Rating

Very efficient and fast, with excellent service! I suggest getting in the morning and setting up an appointment so you can be attended to fast and easy. More

by collizzy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Jun 01, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota service team. Drive safely, and we hope to see you again down the road!

May 25, 2021

Dealership Rating
Employee Rating

I was very satisfied with the service department. Everyone was friendly, especially Oscar. My experience was great and my car was ready for pick up sooner than expected. More

by cmkies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review your experience at Al Hendrickson Toyota! We're so glad we were able to assist you with your service needs and hope to have the pleasure of working with you again down the road. Drive safe!

May 23, 2021

Dealership Rating
Employee Rating

Service was good, car was taken care of. I just expect that if I'm told it will take an hour and it's running late to be informed of that. More

by csherm143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 29, 2021

Toyota of Coconut Creek responded

We appreciate this feedback and agree that our guests should receive communicative service. I will share your review with my team so we can improve for your next visit. Thank you for your business, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 20, 2021

Dealership Rating
Employee Rating

Great service and fast. Good customer service and friendly . The staff there they all know what they doing, it seem such a level of profesionalism More

by ANDRES058611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 20, 2021

Toyota of Coconut Creek responded

Thank you for the great review! It makes us proud to see that we are delivering such exceptional service for our valued customers. We hope to see you next time. Safe travels! -Al Hendrickson Toyota

May 07, 2021

Dealership Rating
Employee Rating

NO SE SOLUCIONO EL PROBLEMA DE VIBRACION DE MI VEHICULO CAMRY 2020 DESPUES DE ESPERAR 4 A 5 HORAS PARA UN BALANCEO NO EXITOSO A PESAR QUE LES COMUNIQUE QUE OTRAEMPRESA ESPECIALIZADA EN BALANCEO DE CAUCHOS More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 24, 2021

Toyota of Coconut Creek responded

Jesus - Lamento mucho ver su frustración y nos decepciona haber dejado un impresión de menos que 5 estrellas. Lo que usted ha descrito aquí acerca del problema con su balanceo simplemente no suena como la alta calidad de servicio que anticipamos para nuestros clientes y me gustaría la oportunidad de hablar con usted directamente. Voy a buscar su número en nuestro sistema para contactarle, pero por favor no hesite de llamarme a su tiempo conveniente. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 24, 2021

Jesus responded

HOLA SRA. JESSICA, POR AHI RECIBI MENSAJES DE UN VENDEDOR DE NOMBRE FABIO Y DE UN SR.JORGE CON UNA PROPOSICION PARA CAMBIAR MI VEHICULO POR UN COROLLA LE Y ME PREGUNTO INFORMACION SOBRE MI SCORE, PERO ME SUPONGO QUE USTEDES TIENEN TODA MI INFORMACION YA QUE USTEDES FUERON LOS QUE ME VENDIERON EL CAMRY 2020. BUENO ESPERO QUE ESTE SR.JORGE ME DEVUELVA LA LLAMADA AUNQUE FABIO HABLA TAMBIEN ESPAÑOL O EL SR.OLIVEIRA, PORQUE JORGE ME DIJO HACE MAS DE UNA HORA QUE ME LLAMABA EN 10 MINUTOS Y AUN ESPERO SU LLAMADA Y VER QUE SE RESUELVE FINALMENTE PARA ACERCARME MAÑANA EN LA MAÑANA Y PODER DARLE UNA SOLUCION A MI PROBLEMA. CUALQUIER ASUNTO ESTA MI CELULAR 954-6704696 ATENTAMENTE JESUS MEDINA

May 25, 2021

Jesus responded

Buen dia Sra.jessica Fernandez, quisiera saber definitivamente si van a considerar resolver el cambio de mi vehiculo Toyota Camry 2020 por un Corolla LE tal como se converso con los Señores Fabian Y Jorge del Departamento de ventas y en que condiciones se realizaría la negociacion que ya me fue planteada por el Sr. Fabian. Atentamente. Jesus Medina

May 06, 2021

Dealership Rating
Employee Rating

Las dos experiencias que he tenía hasta la fecha fueron en el cambio de aceite. No sé si por los servicios que los empleados ofrecen tienen comisión. Pero esta muy mal enfocado el servicio. Además que el c More

by MCESPEDESZ69
Customer Service
Recommend Dealer
No
May 24, 2021

Toyota of Coconut Creek responded

Esta reseña es muy decepcionante para leer. Nuestro objetivo es ofrecer una experiencia transparente y eficiente y es muy preocupante saber que mi equipo dejó la impresión equivocada. Le aseguro que nunca es nuestra intención incomodar a nuestros clientes, y apreciaría la oportunidad de hablar con usted para ver si puedo hacer las cosas bien. Si está dispuesto, por favor no dude en llamarme para discutir. Gracias, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

May 05, 2021

Dealership Rating
Employee Rating

100% satisfied with the service provided by Al Hendrickson. I appreciate the professionlism and kindness you have shown very time I schedule a service. Thank you for that More

by TILLEROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Toyota of Coconut Creek responded

There is nothing better than hearing from a happy customer! Thank you for choosing Al Hendrickson Toyota and taking the time to review us. We wish you many happy travels ahead!

May 01, 2021

Dealership Rating
Employee Rating

Flexible, friendly, great attitude, and with helpful advices. I like to visit the service because of its people attitude and atmosphere. Thank you for that. More

by esirotin818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

May 03, 2021

Toyota of Coconut Creek responded

It makes us happy to hear that you enjoy your visits with our service team. Thank you so much for supporting Al Hendrickson Toyota with a fantastic review! We look forward to assisting you next time.

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