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Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 64

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
840 Reviews
4.7

840 Reviews

Write a Review

840 Reviews of Oscar Vizcarra

March 20, 2022

Dealership Rating
Employee Rating

Terrible service. ....i am not going to buy ag..i bought 7car pass 12 years.. More

by SAMSONG1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis

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Apr 07, 2022

Toyota of Coconut Creek responded

We really do apologize that we let you down and hate to lose your business. I would like the opportunity to hear more about what transpired here so I can make sure these concerns are properly addressed and see if we can still help you out. At your convenience, please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 20, 2022

Dealership Rating
Employee Rating

The process was quick and fast really good customer service. And You always feel welcome to come Back anytime. More

by ASONEYM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Jackson , Shedrick Anderson, Brecheneve B

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Mar 20, 2022

Toyota of Coconut Creek responded

We are always happy to help you out! Thanks for choosing Al Hendrickson Toyota and we hope to see you next time!

March 20, 2022

Dealership Rating
Employee Rating

No issues, in and out in the promised time. Comfortable waiting room and professional attitude. More

by MATTHEW.KINSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 21, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Matthew! We appreciate your support and hope to see you back at Al Hendrickson Toyota. Safe travels!

March 19, 2022

Dealership Rating
Employee Rating

Oscar is very nice and professional. He gave me some advice about the care of my car. More

by MARLENEGSPENCE28
Customer Service
Recommend Dealer
Yes
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Mar 20, 2022

Toyota of Coconut Creek responded

Marlene, it's excellent to hear that Oscar's service advice was so appreciated! We'll be sure to let him know that his assistance made your visit to Al Hendrickson Toyota a positive one, and we hope next time you require service, you'll be back!

March 18, 2022

Dealership Rating
Employee Rating

The service technician was very helpful and was able to help me out and professional More

by jeog@bellsouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 18, 2022

Toyota of Coconut Creek responded

Providing professional assistance to our guests at every visit is always our goal, and we're so happy to hear we're hitting the mark. We are grateful that you've shared your enthusiasm for Al Hendrickson Toyota, and we look forward to our next opportunity to care for you!

March 16, 2022

Dealership Rating
Employee Rating

It has an excellent service and comfort of schedules and days to receive the maintenance of the car More

by PAULAAO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 16, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

March 16, 2022

Dealership Rating
Employee Rating

Trying to sell you parts you do not and not ready to be replaced or they say the parts are not covered. . More

by gwl143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shedrick Anderson

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Apr 02, 2022

Toyota of Coconut Creek responded

This feedback is concerning to receive. We strive to deliver a straightforward service experience, and it is never our intention to inconvenience or mislead our guests. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 15, 2022

Dealership Rating
Employee Rating

Entregue mi auto a las 10:30 am y lo empezaron a revisar a las 2:40pm, solo duró 25 minutos la revisión, yo estaba atento a todo lo que sucedía. More

by COYOQUE17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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Apr 02, 2022

Toyota of Coconut Creek responded

Queremos lo mejor para nuestros clientes y nunca quisiéramos que se sintieran como si su tiempo no fuera respetado. Les aseguro que hablaré con el equipo para asegurarme de que estos comentarios se aborden por completo. Además, si está dispuesto, me gustaría hablar con usted para ver cómo podemos mejorar su visita. Por favor llámame a su conveniencia. Gracias, Norman Frantz - Service Manager - 954-545-6931

March 15, 2022

Dealership Rating
Employee Rating

They are very professional and pleasant to do business with. My only criticism would be their snacks leave a lot to be desired. More

by vzgal313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 15, 2022

Toyota of Coconut Creek responded

Thank you for your candid feedback. Delivering professional and customer-focused care is always our goal, and we're happy to hear we're hitting the mark. We will discuss your input on our offerings in the waiting area and see what we can do to make improvements moving forward. We're grateful for your business at Al Hendrickson Toyota, and we hope to see you back again down the road!

March 14, 2022

Dealership Rating
Employee Rating

Best in town no one else can compare to this dealership. the way they treat the customers are awesome More

by RESOTAMI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Frantz, Jarrett Elder Sr.

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Mar 14, 2022

Toyota of Coconut Creek responded

What a fantastic review! Thank you so much. All of us at Al Hendrickson Toyota appreciate your support.

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