Oscar Vizcarra
Oscar Vizcarra at Toyota of Coconut Creek

Oscar Vizcarra | Page 37

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.7
834 Reviews
4.7

834 Reviews

Write a Review

834 Reviews of Oscar Vizcarra

April 12, 2023

Dealership Rating
Employee Rating

Excelente atencion al cliente y excelente servicio, atentos y amigables, muy recomendado, volvere gracias gracias More

by saulgarzonc
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Toyota of Coconut Creek responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos verle en el futuro!

April 11, 2023

Dealership Rating
Employee Rating

I love this dealership. I've purchased 2 cars from AL Hendrickson and my family members have purchased several cars also. They have the best priced and service is great. More

by J_MULLINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 11, 2023

Dealership Rating
Employee Rating

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 24, 2023

Toyota of Coconut Creek responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023

PKEMEN responded

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April 09, 2023

Dealership Rating
Employee Rating

I went to get my car serviced and expected things to be fixed. I wanted an oil change and my driver left front tire sensor replaced since it was broken off. I told my advisor Oscar that my tire pressure li More

by miss.b1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 18, 2023

Toyota of Coconut Creek responded

I am so sorry to hear that your vehicle is in need of additional service. I'd appreciate the chance to step in and see if I can help sort out what happened. If you are willing, please give me a call when you are available. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Dealership Rating
Employee Rating

I went for oil change and ask advisor to see if they can check the rattle noise in the form he said díagnosis is 150 I said not yet if they can just do a test drive. Not o determined the problem. but to re More

by vorjeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: HENRY DELGADO

Apr 18, 2023

Toyota of Coconut Creek responded

I would like to apologize that your experience didn't match our high expectations. Would you consider reaching out to me so we can discuss this together? I would be happy to help in any way that I can. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Dealership Rating
Employee Rating

I’ve always love my service I receive I’ve been going there for years however this time they remove something from my car and never told me about it I didn’t notice till I got home More

by DEEJACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr. , Shedrick Anderson

Apr 18, 2023

Toyota of Coconut Creek responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 05, 2023

Dealership Rating
Employee Rating

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Apr 18, 2023

Toyota of Coconut Creek responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 03, 2023

Dealership Rating
Employee Rating

Oscar is very personable a pleasure to work with ensured to follow up and answer questions More

by MGROVES0777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Toyota of Coconut Creek responded

Thank you for the review! We appreciate the kind feedback about Oscar and hope to see you again at Al Hendrickson Toyota. Safe travels!

March 29, 2023

Dealership Rating
Employee Rating

Michelle was awesome! !! Good communication, good follow through good service. I was in and out. The way it should be. Thank you Michelle!!!! More

by LAG1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Mar 29, 2023

Toyota of Coconut Creek responded

We are glad to hear that Michelle provided efficient and timely service! She will appreciate the shoutout! Thank you for this feedback, from your friends at Al Hendrickson Toyota.

March 29, 2023

Dealership Rating
Employee Rating

Quick and easy. I liked the technology that gives status. Definitely had good experience with this checkup More

by ALEXANDERCOX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2023

Toyota of Coconut Creek responded

Our team is thrilled to see your glowing review, Alex! Thank you for choosing Al Hendrickson Toyota and we will see you next time!

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