Olga Espinosa

Had a great experience, was thankful for the expertise and guidance in buying my first EV! and guidance in buying my first EV! More

by JOANNA.GARCIA Verified Customer Verified Customer

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Not much to write about. I looked a long time to find a Platinum trim level 2025 Explorer. On the morning of the day when I was going to pick up a New Honda Pilot, I received I looked a long time to find a Platinum trim level 2025 Explorer. On the morning of the day when I was going to pick up a New Honda Pilot, I received an email from from Ford informing me that Mac Haik Ford had just received a new 2025 Ford Explorer with the Platinum trim Ievel that we had been looking for. I phoned the dealership and they told me that there was no such vehicle available. They didn’t know what vehicle I was referring to. I told the Sales guy that I could provide him with the VIN. After searching their system for the vehicle they were convinced that they did not have this Explorer in inventory. I was really disappointed. As a result I told them that since I was going to pick up a new Honda Pilot that afternoon around four PM that they had enough time to still make a sale if they could find the vehicle. I received a callback from the Sales guy, Gerardo who said he had good news. He informed me that they had a Sales associate that had some time and he was put to the task of walking their lot trying to find the vehicle in question. Jesse, the Salesman Associate who was the first guy we talked to about an Explorer, found the vehicle. It had, miraculously, been delivered to the dealership that morning with another vehicle and these two cars were just being off-loaded from the transport vehicle. To make a long story short, I was able to negotiate a deal and we bought our new 2025 Platinum Explorer that afternoon and I canceled the Honda Pilot. As far as the good news that was pretty much the end of that. Suffice to say, if I had not looked at my emails first thing in the morning, which I rarely do, someone else would be driving this vehicle. Since this was the end of the day, we were barely able to get all of the things (like getting paperwork done, cleaning the vehicle, title transfers, licensing, writing the check, etc.) completed that needed to get done. More than a month later, we still don’t have our plates or stickers. When we were finally completed we were extremely concerned about an approaching storm that had a history of dropping large hail. Fortunately we were able to get the vehicle into our garage at exactly the same time as the 2”- 3” hail started to fall. That made us more than a little uncomfortable. The fact that the dealership took so long to complete all the after-sale items, I couldn’t believe that we were not treated better. To top this initial experience off, as we were “learning about Ford Pass” on our own, I discovered a serious quality/safety issue. The air pressure in the tires of this SUV were supposed to be 33 psi. The tires were inflated to 55-57 psi. I was told that to get a good seal on the tire beads, that some tires need to initially be set to the maximum pressure. Maximum inflation molded into the Pirelli Scorpion tires is 50 psi. Nothing was ever done about this condition when it was brought to the dealer’s attention. I received no feedback. I thought that was the idea for these surveys. More

by DWHIGG Verified Customer Verified Customer

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great very easy, quick and professional . . do not want to add more to the review . do not want to add more to the review More

by JBWILSON141 Verified Customer Verified Customer

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Service was fast and timly everything was explained clearly and everyone was friendly. Would definitely return to Mac Haik. clearly and everyone was friendly. Would definitely return to Mac Haik. More

by ART.RIOS462 Verified Customer Verified Customer

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We had a great experience at Mac Haik Ford! The staff was friendly, professional, and made the entire process smooth and stress-free. From start to finish, we felt well taken care of. Highly re The staff was friendly, professional, and made the entire process smooth and stress-free. From start to finish, we felt well taken care of. Highly recommend for anyone looking for excellent service and a great car-buying experience! More

by CJDRUMMER_09 Verified Customer Verified Customer

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Both Arthur and Olga were great to work with. In/out in less than 3 hrs. In/out in less than 3 hrs. More

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Great service and employees very friendly, although the bell was kind of loud , but it was nice to bang on it!! bell was kind of loud , but it was nice to bang on it!! More

by ROLANDOPH Verified Customer Verified Customer

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Thoroughly wonderful buying experience, from test drive, through to the order, and finally to receipt of vehicle. through to the order, and finally to receipt of vehicle. More

by NICKVERELL Verified Customer Verified Customer

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Great experience working with Gerardo, he was very knowledgeable and friendly and helped me with every question I had. knowledgeable and friendly and helped me with every question I had. More

by AUSTINMHISLER Verified Customer Verified Customer

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Great Experience! Will definitely be a return customer. In and out in about 1.5 hours. Perfect. Will definitely be a return customer. In and out in about 1.5 hours. Perfect. More

by MARKROSS32 Verified Customer Verified Customer

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