Norman Frantz | Page 9

It's an extremely frustrating situation each time a call is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, henc is placed to them. They've been sold to another owner in the last month or so, therefore, most of the original phone numbers don't seem to work, hence, no one is reachable by phone when you call. If by chance, you can find a human, you're then transferred everywhere but to whom you wish to speak with, which is usually getting the vehicle serviced, or you're switched to Sales only to be pressured into buying another car. Most of their better employees are long gone which says a great deal about the top of their food chain. It shows they don't care about anything except getting your money, which is evidenced by [for example] the pressure received when a simple maintenance is done, and you're strongly advised to pay for a bunch of other things that aren't immediately necessary. And, if you ask about those materials that are so needed, [according to the rep], some excuse is provided that you can't access that information. I'm looking for another facility to have my car serviced as I no longer have confidence in their administrative side. More

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Norman was outstanding for my service needs. He was so exceptional I decided to purchase an additional Toyota. Dexter and Zeke handled my finance and overview of my new vehicle. Thank you, Al He He was so exceptional I decided to purchase an additional Toyota. Dexter and Zeke handled my finance and overview of my new vehicle. Thank you, Al Hendrickson, for your great service, and I look forward to my next car. More

by INKKEY Verified Customer Verified Customer

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The service department is always kind and helpful. They communicate well and reach out as needed. They communicate well and reach out as needed. More

by CHELSEAMSHUGHES Verified Customer Verified Customer

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Not trustworthy. i am very disappointed in the way I am being treated with my request for original repair to my newly purchased used 2021 Toyota RAV4 i am very disappointed in the way I am being treated with my request for original repair to my newly purchased used 2021 Toyota RAV4 More

by ROBLASSMORRIS Verified Customer Verified Customer

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Excellent service. Great communication. Knowledgeable team. They answered all my questions and doubts. 5 starts Great communication. Knowledgeable team. They answered all my questions and doubts. 5 starts More

by JSANCHEZZ1291 Verified Customer Verified Customer

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I like your service so much but everything is good I’m coming next time thanks coming next time thanks More

by ANOUCEB1977 Verified Customer Verified Customer

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Great experience with Klaus and Norman. I love coming to the facility due to I know I will be treated awesome I love coming to the facility due to I know I will be treated awesome More

by demondelliott215 Verified Customer Verified Customer

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Great service always easy to Get in and out without any issues and not overly priced issues and not overly priced More

by BRII0220 Verified Customer Verified Customer

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Fast and speedy service! Very courteous and professional! Great costumer service, would definitely recommend to friends and family. Very courteous and professional! Great costumer service, would definitely recommend to friends and family. More

by ANDRESSASSI Verified Customer Verified Customer

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Very courtesy and clean Friendly staff and quick to service you and get your work done in a as quick as possible time frame. service you and get your work done in a as quick as possible time frame. More

by SJONES6309 Verified Customer Verified Customer

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