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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 28

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

September 30, 2021

Dealership Rating
Employee Rating

This dealer is good but can be better if they were cleaning inside the car and outside. More

by NIK-ITA1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO , Shedrick Anderson

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Oct 02, 2021

Toyota of Coconut Creek responded

Thank you for posting a review! We are always looking for ways to improve and appreciate you reaching out. We hope for the chance to deliver a five-star experience at your next visit!

Oct 02, 2021

NIK-ITA1212 responded

Ok, thanks

September 30, 2021

Dealership Rating
Employee Rating

Awesome service department, and the Service Manager is superb, keeps customer satisfaction as top priority! More

by JOSEISHERE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 30, 2021

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

September 30, 2021

Dealership Rating
Employee Rating

Great and professional customer service and vehicle delivered as promised. Looking forward for my next service More

by LEEVAN29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Sep 30, 2021

Toyota of Coconut Creek responded

Thank you for leaving Al Hendrickson Toyota with your positive feedback! We appreciate the wonderful recognition of our team. See you next time!

September 13, 2021

Dealership Rating
Employee Rating

Everything was good, except that my tire was with less pressure than when I left the car. Almost Flat. More

by FERNANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 02, 2021

Toyota of Coconut Creek responded

Fernando, thank you for this feedback. We strive to deliver efficient service, and I apologize for the inconvenience regarding your tire. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

September 08, 2021

Dealership Rating
Employee Rating

No tengo comentarios todo fue exelente y rapido muchas gracias por el servicio y aclarar mis dudas sobre mi carro enesta visita espero sigan asi More

by CARMENZA.BOLANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 09, 2021

Toyota of Coconut Creek responded

Carmenza - nos alegra saber que su visita reciente se desarrolló sin problemas. Gracias por la reseña excelente - todo el equipo la aprecia! Hasta luego! - sus amigos de Al Hendrickson Toyota

August 23, 2021

Dealership Rating
Employee Rating

The service was very good. The service technician came over took my information took my number very nice very prompt. Then he came into the service room where I was waiting with my key with my paperwork a More

by ERICROSS.FLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Aug 23, 2021

Toyota of Coconut Creek responded

Eric, our team is proud to offer incredibly thorough care at every appointment. We're so pleased to hear that your visit was so satisfactory and we hope we'll see you at Al Hendrickson Toyota next time you're in need of service!

August 20, 2021

Dealership Rating
Employee Rating

Was great, service was quick and easy, didn’t have to bargain with price and my car was repaired well in the same day, thanks More

by NICOLE.EASTER16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Aug 20, 2021

Toyota of Coconut Creek responded

Nicole, at Al Hendrickson Toyota, we do all we can to make your service appointments simple for you. We're so grateful that you put your trust in our service team, and for the 5 star review. Thanks so much and take care!

August 17, 2021

Dealership Rating
Employee Rating

Clean location, excellent service team, outstanding experience...each and every time for 20 years now!! I wouldn't take our family's vehicles anywhere else! More

by VALMALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Klaus

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Aug 17, 2021

Toyota of Coconut Creek responded

Your loyal business and kind words mean the world to us. Thank you for being a valued customer of Al Hendrickson Toyota - it is our honor and pleasure to serve you!

August 04, 2021

Dealership Rating
Employee Rating

Everything was great I would recommend the company to anyone great customers service polite every thing was fantastic definitely would recommend the service to anyone More

by JJEAN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Aug 04, 2021

Toyota of Coconut Creek responded

Your recommendation of our team at Al Hendrickson Toyota is extremely valuable to us! We take great pride in our ability to provide outstanding customer service at every opportunity. Thank you for the fantastic review and next time you need service, we'll be here!

July 24, 2021

Dealership Rating
Employee Rating

Thank you for my experience with dealership.Sometimes when make appointments service almost two hours and my Opinion we need to hire for mechanical faster services More

by achillebelony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Aug 16, 2021

Toyota of Coconut Creek responded

It's our pleasure to assist you and we appreciate you taking the time to post a review. We want the best for our customers so we have been trying to hire more technicians and hopefully the next time you visit you will see a difference. If there is anything further that I can help with, please contact me directly. Gary Cann - Vice President Parts and Service - (954) 972-1100

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