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Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 19

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

May 01, 2022

Dealership Rating
Employee Rating

They were fast and kind with me. Even they had many cars before me but the agent was always attend More

by NICOLAS.SOTOMAYOR13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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May 02, 2022

Toyota of Coconut Creek responded

We're very pleased to hear about your seamless experience with the Al Hendrickson Toyota service team. Thanks for the five stars!

April 29, 2022

Dealership Rating
Employee Rating

I was in and out for an oil change. The folks were friendly and good at their j9bs. Thank you. More

by REDRIVERII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Apr 29, 2022

Toyota of Coconut Creek responded

It's our pleasure to assist you! Thank you for coming to Al Hendrickson Toyota for your oil change and taking time to commend our team. We wish you safe and happy driving!

April 28, 2022

Dealership Rating
Employee Rating

They always work with you and get u ready to go. Great services. And friendly More

by Nandalall Khailoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Apr 28, 2022

Toyota of Coconut Creek responded

Thanks, Nandalall, for reviewing Al Hendrickson Toyota! We are proud to have earned your five stars.

April 28, 2022

Dealership Rating
Employee Rating

Service was outstanding just as it is on every visit. Norman is absolutely the best as well as the entire staff More

by bert.cortes23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 28, 2022

Toyota of Coconut Creek responded

Bert, thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with Norman. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 24, 2022

Dealership Rating
Employee Rating

Customer service have an excelent service. Technicians always make a good car inspection. As the work is finished they call you asap More

by DOMMYNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

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Apr 25, 2022

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 23, 2022

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Employee Rating

Dealership is awesome. Entire staff is helpful and attentive. I would recommend them to everyone I know More

by bert.cortes23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall

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Apr 25, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 22, 2022

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Employee Rating

Its very good nice customer service they appreciate people for me it’s a good experience More

by DOUARDSONF94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Apr 22, 2022

Toyota of Coconut Creek responded

Outstanding customer service is what we aim for every day! Thank you for the amazing review and for allowing Al Hendrickson Toyota to assist you. Drive safe!

April 21, 2022

Dealership Rating
Employee Rating

Been taking my cars (Camry and Sienna) to AH for the last 15 years, the reason for that is the Customer Svc I had received throughout the years, which is A+, Excellent. My new Svc rep Klaus Cobb picked up th More

by ORLANDO.GONZALEZ.FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Klaus Cobb

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Apr 21, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team over the years. Drive safely, and we will be sure to pass on the kind feedback to Klaus and Shedrick!

April 19, 2022

Dealership Rating
Employee Rating

The best dealership I’ve ever dealt with. scott and his entire team do an amazing job. I wouldn’t go anywhere else. More

by Catherine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zeke Howes , Dexter Marshall, Scott Z

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Apr 19, 2022

Toyota of Coconut Creek responded

Catherine, thank you for the great review! We are so glad to hear that you had a successful experience working with Scott. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

April 15, 2022

Dealership Rating
Employee Rating

I service in Wednesday 4/13/22 then this morning 4/15/22 my car check engine light is o on.and I m work this morning I can bring back for them and so waste my time too More

by CHRISTY954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Josh

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Apr 28, 2022

Toyota of Coconut Creek responded

I am very sorry that your vehicle's check engine light has come back on. If we did not reset it, I apologize and would be glad to take a look. I understand this is frustrating, but your feedback will ensure we improve moving forward. In the meantime, please reach out to me when you have a chance. Thank you, Norman Frantz - Service Manager - 954-545-6931

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