Norm Everett | Page 3

Exceptional customer service! In an emergency situation, we decided to buy a new vehicle instead of waiting for a new engine! Jeff Cavazos, assistant service manager, was especial In an emergency situation, we decided to buy a new vehicle instead of waiting for a new engine! Jeff Cavazos, assistant service manager, was especially helpful and competent. His good judgment, attention, and persuasive efforts with the insurance company all helped us reach a good outcome. Also the top mechanic was able to diagnose the problem that was not even picked up by the computer checks and could have left us stranded in Eastern Montana. Norm Everett was extremely helpful in expediting our purchase of a 2017 Camry and getting us on our way home to Wisconsin. P.S. We read the "Terms of Use" below and do NOT agree with all of the legalese, but had to check the box in order to submit the review. More

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Consistent customer service We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All emplo We started using Lithia Toyota of Billings when we were staying for extended periods of time in Montana and needed our 2013 Prius serviced. All employees were courteous and work was done in a timely manner. Once we decided to move permanently to Montana we decided we needed an all wheel drive vehicle. We started our search on line and then met in person with Brittany Pierce. What a treasure we found! She loves cars, is car knowledgeable, and will spend the time needed to answer all questions. And, if she didn't know the answer she would find the answer. We were never rushed or pressured. On the day we took ownership of our Highlander Hybrid, Brittany took us through a trial run and opened the door for future visits as we start learning all the bells and whistles. She will even take care of scheduling our future service visits for us. For such a young salesperson, Brittany is very car knowledgeable, friendly, and available for contact. Brittany doesn't consider the job completed once her buyers take ownership. She is still there to support us. It was our lucky day when she took us under her salesperson wings and helped us make the right purchase for us. More

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Bought an Avalon Hybrid great sales experience extremely good price very competitive. The experience was great extremely satisfied. Overall very happy Norm was great and great sales experience extremely good price very competitive. The experience was great extremely satisfied. Overall very happy Norm was great and made the process easy. More

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Perfect. Lithia Toyota gave me a very good deal on an excellent car: the 2017 Prius Two. Norm Everett, the salesman, was very professional; the staff were quit Lithia Toyota gave me a very good deal on an excellent car: the 2017 Prius Two. Norm Everett, the salesman, was very professional; the staff were quite helpful and friendly. Overall, a perfect car-buying experience. More

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