Nora Rizza

Adam and Nick were trustworthy, professional, and incredibly knowledgeable, always honest and transparent while being friendly, helpful, and patient. They were accommodating, efficient, and courteous incredibly knowledgeable, always honest and transparent while being friendly, helpful, and patient. They were accommodating, efficient, and courteous, with a responsive and attentive approach that made the process smooth, respectful, and reliable from start to finish. More

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Great service! Took care of the finance and was quick and painless. Even worked with me on Sunday where other places wouldn't even deal with me until the following Took care of the finance and was quick and painless. Even worked with me on Sunday where other places wouldn't even deal with me until the following Monday. Great experience! Will buy from them again in a heartbeat. Thank you! More

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Joe Rizza is where I have bought my last 3 Lincoln SUVs. I trust this dealership in every way. Luke Clarizio in Sales is the best. Also Gary the Manager of Sales. Their Service Department always takes good I trust this dealership in every way. Luke Clarizio in Sales is the best. Also Gary the Manager of Sales. Their Service Department always takes good care of me and is very considerate of my time. I highly recommend Joe Rizza Ford/Lincoln. More

by DLPIN112 Verified Customer Verified Customer

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Excellent service and took time to answer questions that I had and then demonstrated how to use the controls and written down instructions. Great day I had and then demonstrated how to use the controls and written down instructions. Great day More

by Vhitz Verified Customer Verified Customer

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Thank you for the hospitality and working around my crazy work schedule. The day I had my car serviced was a Friday and very chaotic. Thank you for always taking great care of me and my family! work schedule. The day I had my car serviced was a Friday and very chaotic. Thank you for always taking great care of me and my family! More

by PRETTYPIXIE08 Verified Customer Verified Customer

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First time in with MKZ. Easy pick up and delivery. Contacted throughout the process. Extra advice given by service rep. No hassle experience. Part of decision to buy was based on service. Worked out! Contacted throughout the process. Extra advice given by service rep. No hassle experience. Part of decision to buy was based on service. Worked out! More

by DebLynn Verified Customer Verified Customer

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Outstanding Always provides first class service and quality work. I have never had a bad experience or been disappointed. Would strongly recommend Joe Rizza Ford Always provides first class service and quality work. I have never had a bad experience or been disappointed. Would strongly recommend Joe Rizza Ford and Lincoln More

by SKOTTYD007 Verified Customer Verified Customer

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excellent service The service is excellent. Everything and more that I expect out of a Lincoln Dealership. The service was well done and efficiently timed, and my Lin The service is excellent. Everything and more that I expect out of a Lincoln Dealership. The service was well done and efficiently timed, and my Lincoln was returned to me clean and spotless. The team at Joe Rizza Lincoln should be proud to offer such great service. More

by JK Verified Customer Verified Customer

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Talk, Talk, Talk This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. This is a follow up to a previous review in which Nora Rizza had contacted me telling me to get ahold her her because she wanted to make things right. With all the drama I had been through with this company and the fact that I was reasonable in asking only $250 for a complete front and rear brake job I had to do after 2500 miles of ownership and the fact that I had to replace four tires as well my expenses were above $1300.00 for a car that they said was "quality used". Upon reaching Nora she referred me to Dan McMillan and when Dan and I spoke I told him I would be willing to repost my review if they made it right and because they failed to give me the $250.00 I asked for at the beginning and after now having to spend time writing reviews to get their attention I wanted to be reimbursed for the full amount of brake repairs $508.00 and I would absorb the cost of tires (Still very reasonable) Dan McMillan agreed and told me "Send me the receipts and I will put a check in the mail". I did send receipts and a month later called and said I had not received the check. This time Nora contacted me and told me they only wanted to give me $250.00 not the full cost of brake repair. I explained to Nora that Dan approved it and that I had agreed to eat the cost of the tires that were all mismatched and not right tread patterns for an AWD vehicle to function and still they persisted to tell me they would only pay $250.00. My last conversation was with Dan who told me that he would get ahold of me after April 15th because they were dealing with so much because of Covid-19- Well Dan we all are and pushing off a client who has been wronged by Rizza Ford for another two months does not sit well with this client... I will say once again for me to give this dealer a good rating they need to make it right by the customer for their failures in putting a vehicle on the lot and selling it with brakes that were below the legal limit any used 2013 vehicle sold at market prices (meaning it is in excellent condition) should have brakes that last longer that 2500 miles. This As-Is clause is not so they can sell you a turd it is to protect against the "unseen" they cannot control and they saw the brakes pads and the Used Sales Manager chose not to replace them to make a greater profit. Bad Business decision for their customers. So again the Moral of the Story is: Buyer Beware! This appears to be the classic old school ford dealer who talks, talk, talks but never put into action what is right. Be VERY CAUTIOUS , better YET - GO SOMEWHERE ELSE to buy your car. Nora/Dan - I have waited over 6 months now for Rizza to reimburse me as you said you would. Time to stop talking and make this right... Send a Check so your consumers know you stand by your word. More

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excellent Service was quick and efficient, quality of work was excellent. The technician went above and beyond in service, cleaned out the cowl area as an extra Service was quick and efficient, quality of work was excellent. The technician went above and beyond in service, cleaned out the cowl area as an extra service. More

by JKITZMILLER2 Verified Customer Verified Customer

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