Noha Amin | Page 105

A great purchasing experience I just purchased a new X5 from Flemington BMW and have never seen a car dealership with such a professional and friendly sales approach - from bottom I just purchased a new X5 from Flemington BMW and have never seen a car dealership with such a professional and friendly sales approach - from bottom to top. Chris L. Was a pleasure to deal with during the initial purchase; without pressure - constantly informative and friendly. He completed the transaction by setting up and delivering the X5. He was a real pleasure throughout the process. Respectful, polite, intelligent and completely helpful. If you are in the market for a high quality automobile there is no better dealer! More

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Great Experience Tom Terrill was extremely helpful in finding the right BMW for my needs that Included comfort, extensive driving (21,000+l miles annually) and fuel e Tom Terrill was extremely helpful in finding the right BMW for my needs that Included comfort, extensive driving (21,000+l miles annually) and fuel efficiency. I wasn't pushed into a more expensive model or options other than those I specifically identified as important to me . I was originally looking for a pre-owned but found a new 2015 with the exact configuration I was looking for at Flemigton BMW. Starting with Noha from the initial Internet contact to Tom to Jan in Finance it was a great experience. If there was an "6" rating out of 5 stars for,honesty and integrity I would choose it! More

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Wonderful customer experience It was a great experience from start to end at Flemington BMW. Our decision to go to them despite having few other stores much closer to our home was It was a great experience from start to end at Flemington BMW. Our decision to go to them despite having few other stores much closer to our home was worth it. Customer service, guidance and transparency was the best I have seen anywhere. Full marks to the team for giving us a very good buying experience. Complete team from Craig, Eric, Noha, Ed gave us a wonderful support through the purchase process. More

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Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

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Back to BMW Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most i Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most importantly LISTENED to best serve our needs. The result was leaving Mercedes Benz and coming back to BMW. I offer Bill my highest unqualified recommendation as a sales professional. More

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the best! Absolutely the best dealership I have ever worked with...Bill Hinton, Noha Amin and Ed and Becky were perfect and very helpful in all regards. On top Absolutely the best dealership I have ever worked with...Bill Hinton, Noha Amin and Ed and Becky were perfect and very helpful in all regards. On top of that the pricing was great as well. More

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BMW 228i Everyone was very professional and friendly. Worked with Tony Genao. Tony was very knowledgeable about the car I was buying and the features etc. R Everyone was very professional and friendly. Worked with Tony Genao. Tony was very knowledgeable about the car I was buying and the features etc. Rebecca was also great in helping with finance. I would definitely recommend this dealership. Thanks everyone for making my first BMW purchase a great experience. Mike More

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Excellent experience! This sale would never have happened if it were not for Noha Amin. She understood my needs went the extra distance to accommodate me. Michael and Er This sale would never have happened if it were not for Noha Amin. She understood my needs went the extra distance to accommodate me. Michael and Eric we're both very transparent and honest and I enjoyed doing business with both of them very much. Flemington BMW earned a new customer for life… More

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Best purchase experience My 5th bmw purchase and the best. It started with Noha in the internet department who responded quickly and extremely politely with all the info neede My 5th bmw purchase and the best. It started with Noha in the internet department who responded quickly and extremely politely with all the info needed. All aspects of the deal were as discussed , purchase price, trade, lease turn-in. Upon arrival Chris was awesome in finalizing deal and getting my wife into her new vehicle. Explaining all the features and giving her as much or as little of an over view as she wanted. These guys hit it out of the park! Dont buy a bmw from anyone else but this team. They rock! We drove from north nj and it was way worth it. We will be back. Thank you for the great purchase experience. More

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Friendly and efficient customer service and a good deal. These people were stellar to deal with, especially Eric Christensen. Straight talk and fair - that's what I expect and exactly what I received here. I These people were stellar to deal with, especially Eric Christensen. Straight talk and fair - that's what I expect and exactly what I received here. I've purchased other BMWs elsewhere in the past and this organization really outshone the others. Follow-up consistently professional and I would say it was an entirely satisfying experience dealing here. Highly recommended. More

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