Nick Strickling

Treavor at Lake Ford went above and beyond to get me into the truck I was looking for. The support staff was awesome too. the truck I was looking for. The support staff was awesome too. More

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The dealership was very easy to work with. They returned, calls very promptly. They met us partway to reduce the transit time to pick up the car. The finance person was able to get me a lower They returned, calls very promptly. They met us partway to reduce the transit time to pick up the car. The finance person was able to get me a lower Interest rate. Overall, I would work with them again in a heartbeat More

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They gave me a great trade in value for my vehicle and worked to match my financing rate. Everything went smoothly and included follow up communication post sale from the sales manager and my sales rep. worked to match my financing rate. Everything went smoothly and included follow up communication post sale from the sales manager and my sales rep. More

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An unintended disclosure oversight during the negotiation process threatened to trash my buying experience, but the dealership stepped up and rectified the situation to set things right. Kudos to Lake Ford s process threatened to trash my buying experience, but the dealership stepped up and rectified the situation to set things right. Kudos to Lake Ford senior management for having the integrity to readily admit a mistake (a rarity in today's auto sales industry) and do whatever was necessary to ensure my 100% satisfaction with my purchase. More

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I purchased a used F-150 last week from this dealership. It’s gold certified and thought everything would be good…almost nothing went the way I was expecting. Edwin, my salesman was the only exception. He w It’s gold certified and thought everything would be good…almost nothing went the way I was expecting. Edwin, my salesman was the only exception. He was great to work with. I put $500 down to hold the vehicle and wasn’t able to come look at it for a few days. On the test drive, the car wasn’t cleaned at all, even though they had plenty of time to even do a quick cleanup on it. Even when I took delivery, it wasn’t very clean…probably because the detailer was rushed to get it done. My trade in vehicle wasn’t perfect, but they gave me an extremely low trade allowance without explanation. I was preapproved for the loan, but when I was signing papers, they couldn’t use it, they could only give me another bank for a higher rate. Again, without explanation, but the F&I manager did fling the preapproval back at my wife. A Gold Certified Ford is supposed to include a free Carfax report, and 3 month trial for XM radio, which I did not get, and didn’t know I was supposed to get into i looked up on the Ford website, because I didn’t receive any paperwork stating it was included with the certified vehicle. My biggest problem is I noticed when I got home that there were some sizable and DEEP gouges in the sidewalk one of the tires. Like, big enough to fit your pinky in. I sent Edwin pictures, and they used car manager called back. He wanted me to bring it in to get looked at, so I did today, only to find out their “technician” said it was safe… I’ve been doing auto repair professionally since 1998, and anyone else who knows anything about tires knows that gouges (or any damage) in a sidewall can not be repaired. The tire is junk. And they won’t do anything about it. I ended up walking out because I was so upset I was shaking after the used car manager only told me “I understand your frustration”. I also noticed yesterday that the right rear corner of the truck sat down a little lower than the other side. I unbolted the shock, and there is zero compression or rebound in the shock...so that needs to be replaced also. Nice job on the 172 point inspection guys. More

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AJ was awesome! He was very truthful, honest, and communicated well. I was very pleased with him and the rest of the staff at Lake Ford. Highly recommend AJ as your He was very truthful, honest, and communicated well. I was very pleased with him and the rest of the staff at Lake Ford. Highly recommend AJ as your sales consultant! More

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We had a good experience at the dealer and would recommend Lake Ford to others. They went above and beyond our expectations for the purchase of our used vehicle. We would not hesitate to buy from th recommend Lake Ford to others. They went above and beyond our expectations for the purchase of our used vehicle. We would not hesitate to buy from them again! More

by gust_james Verified Customer Verified Customer

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Bought a truck from here and it was not detailed well. They did take the truck and have the seats redone to clean them up. It also had a chipped/cracked windshield they told me they would have fixed and They did take the truck and have the seats redone to clean them up. It also had a chipped/cracked windshield they told me they would have fixed and now over 2 months later they still have not replaced/repaired it. They keep telling me they are trying to get it scheduled but the glass company is not there often. I asked about another glass company just coming and doing it so its done, but was told they can’t do that. Its only a $300 windshield that they said they would take care of and its still not done and it takes days before I get a return phone call. Very disappointed. More

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I continue to use Lake Ford because of their team. This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so. More

by RafaelCetina Verified Customer Verified Customer

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Very efficient helpful knowledgeable compassionate. Did not waste time. No nonsense straight to the point. Certainly will recommend to my friends Did not waste time. No nonsense straight to the point. Certainly will recommend to my friends More

by NAVTEJPUREWAL Verified Customer Verified Customer

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