Nick Kitner | Page 23

Helpful Staff I went in to purchase a used Subaru Forrester and the staff helped me lease to own a new VW Tiguan for the same price. I was highly satisfied by how h I went in to purchase a used Subaru Forrester and the staff helped me lease to own a new VW Tiguan for the same price. I was highly satisfied by how helpful they were, how much effort they put into my search and the multiple options they provided. More

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Best Car Buying Experience in Indy, PERIOD. I have purchased over a dozen cars in my lifetime and have dealt with several dealerships. The process is pretty painstaking between sales, management I have purchased over a dozen cars in my lifetime and have dealt with several dealerships. The process is pretty painstaking between sales, management and finance but we all find a way to get through it because we typically don't have a choice as all dealers are the same when it comes to buying. BUT this time, I proved myself wrong when I was recommended to Falcone by a family member for the purchase of a Crosstrek. Falcone employees are very professional and yet laid back and have the process down to a science. From greeting to coming to an agreement on price to financial paperwork, it went so quick and smooth that it didn't even feel like that I bought a car... Felt like something was missing lol because there was no pulling teeth or brain damage, AMAZING!!! Kudos to the Falcone Family for creating such an environment because NO ONE has it like them in Indy. If you are looking at a VW, Subaru or a Pre-Owned, you should look no further. I would like to recognize Nick, Chase Falcone and Moe for helping us throughout. More

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Fast, considerate, no-pressure professionals that care! I called and was greeted by Tiffany, that took down my information, matching it to the e-mail I'd made minutes earlier. Nick got back with me and had I called and was greeted by Tiffany, that took down my information, matching it to the e-mail I'd made minutes earlier. Nick got back with me and had a price in just a few minutes. The car was ready the following day and Nick had everything ready to go. We filled out some paperwork and agreed to the appraisal (better # than Rohrman Subaru). Gary had helped us find Nick when we first arrived and he was aggressive with the appraisal. Nick moved the plates over on our car and took the time to recognize that I had stainless bolts and moved them without adding the Falcone plate frame. He removed the Falcone Sticker....just because he could tell that I was the kind of guy that likes the car to look as clean as possible without advertisements. Moe made the finance signing process as fast as possible and knew his stuff! The experience was awesome. I told Bob Falcone what a pleasure it was. I subsequently requested that Nick mail me a decal so that I can advertise for Falcone. Such a refreshing experience to never hear.."let me check with my manager." More

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Easiest car buying experience I have ever had I came to Falcone at the recommendation of two family members, both of whom love their new Subarus and felt good about their experience purchasing the I came to Falcone at the recommendation of two family members, both of whom love their new Subarus and felt good about their experience purchasing them. I went initially to work with the same salesperson they worked with, but he was very busy, so I worked with Nick. He was great, and patiently worked through all the different options with me. I ended up picking a 2017 Impreza 5dr with Eyesight and a moonroof. If had not had access to information about how the different choices would affect my monthly payments, I would definitely have gone with a cheaper version. Knowing the impact that it would have on my monthly life before going in to talk with the finance manager made me feel much more comfortable. I have only had my new car for a day now, but so far I am really excited about it... My last car was 12 years old, so I keep telling people it is like a whole new world of technology... almost like I had never had a smart phone before and just got one. Nick was really helpful and explained how everything worked before I drove away. More

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Buying a new car I literally walked in with a car in mind, and got what I wanted. There was no back and forth,they listened to what I was trying to accomplish, and wer I literally walked in with a car in mind, and got what I wanted. There was no back and forth,they listened to what I was trying to accomplish, and were able to work with me. It was the best car buying experience that I've had! Every person I came into contact with was very helpful and nice. Shout out to Nick on the sell! More

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