Nick Hawk | Page 50

Very good . Asking your customers to spend time to write a minimum of 25 words seems extreme. Your customers time is valuable and this pressure makes me want to not respond. You have a good team and they do a minimum of 25 words seems extreme. Your customers time is valuable and this pressure makes me want to not respond. You have a good team and they do a good job. More

by dcoia Verified Customer Verified Customer

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Sol and Jamie have always been as pleasure to work with. I would and have recommended Ferman to anyone looking for a new or used vehicle. I would and have recommended Ferman to anyone looking for a new or used vehicle. More

by carguy13 Verified Customer Verified Customer

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The dealership was very helpful and expedient in the work that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. that had to be done on my BMW. We took advantage of the shuttle so that we could go out and not have to wait for hours. All in all a good experience. More

by janakar Verified Customer Verified Customer

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My car had two big major problems last month. Car is running real nice now. Thank you. Job well done on my 2000 Z3. In running real nice now. Thank you. Job well done on my 2000 Z3. In More

by RNAPOLI7 Verified Customer Verified Customer

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Outstanding customer service & professionalism. I really enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. More

by bensondimaculangan Verified Customer Verified Customer

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always friendly folks here - sales to service and a client. for 25 years of both BMW and Ferman feels like home at the waiting area. client. for 25 years of both BMW and Ferman feels like home at the waiting area. More

by bob Verified Customer Verified Customer

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Nick was my service pro when I brought in my 330i for an oil change and engine service check. He was super attentive during my wait time there. Thanks! oil change and engine service check. He was super attentive during my wait time there. Thanks! More

by blm1108 Verified Customer Verified Customer

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Great dealership! Impeccably clean and really well stocked with snacks for waiting customers. That’s a nice show of appreciation. All the staff is extremely helpful and courteous. Service techs are ve stocked with snacks for waiting customers. That’s a nice show of appreciation. All the staff is extremely helpful and courteous. Service techs are very knowledgeable and work done promptly. Would highly recommend this dealership. I drive longer to come here rather then go to the dealership closer to me. More

by Mbattline123456 Verified Customer Verified Customer

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Not the best service or communication. I brought my car in for a headlight issue, which they needed to order a part for (told it would be in within a day or two). Well after 5 days I had to call back mysel in for a headlight issue, which they needed to order a part for (told it would be in within a day or two). Well after 5 days I had to call back myself to see what was going on and was told to bring the car back in, they want to try other things to fix it before ordering the part. Having no choice brought it in and got a loaner. The next day it was all fixed because they needed to order the part...BUT my car wouldn’t start because they left my headlights on all night. Then he had to jump my car and the loaner car guy was so nice (best guy there) he shut off the eco mode so The car wouldn’t shut off and I wouldn’t get stuck on rt 19. It was just carelessness. I mean for a luxury car - I had better service and communication with lower end dealers. More

by Sp Verified Customer Verified Customer

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I love Ferman! I have gone to other BMW service centers and have never received the service I get at Fermin. Other places I have to wait around for someone to acknowledge me. At Fermin as soon as I drive and have never received the service I get at Fermin. Other places I have to wait around for someone to acknowledge me. At Fermin as soon as I drive up there is someone there acknowledging me and taking care of things. Every single time. More

by mpabner Verified Customer Verified Customer

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