Nick Hawk | Page 23

I consistently adhere to scheduled maintenance for my vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendatio vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendation to replace the brake pads due to mileage. While initially assured that the rotor appeared satisfactory, subsequent inspection revealed a need for rotor replacement as well. Unfortunately, the inspection video provided by the dealership only covered the underside of the vehicle, offering no visual evidence or assessment of the rotor's condition. This lack of transparency and discrepancy in assessment reflect poorly on the dealership's integrity. Regrettably, this experience has eroded my trust in their services, and I have decided not to patronize this establishment in the future. Furthermore, I will refrain from engaging in any business dealings with this dealership due to their apparent lack of honesty and professionalism. More

by joyce.j106s13 Verified Customer Verified Customer

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Quick and easy service Quickly sent me a detailed report via email with issues and pricing. The report also included status. report via email with issues and pricing. The report also included status. More

by dbriggs106 Verified Customer Verified Customer

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They efficient to diagnose, order parts, and fix the problem with my vehicle. Thank you. problem with my vehicle. Thank you. More

by nkr303 Verified Customer Verified Customer

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They were very efficient, polite and timely and also did additional work I requested and not overly priced. additional work I requested and not overly priced. More

by Gretefaith Verified Customer Verified Customer

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Nick was very knowledgeable. He offered different solutions to my car’s problem and made a great solution to save me over $1k. The work was done right and in time. He offered different solutions to my car’s problem and made a great solution to save me over $1k. The work was done right and in time. More

by rychu1 Verified Customer Verified Customer

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My scheduled appointment was punctual, the staff were polite and professional,and I felt no pressure from the service writer. Prices were as good as any other BMW non-dealer. A very pleasant experience! polite and professional,and I felt no pressure from the service writer. Prices were as good as any other BMW non-dealer. A very pleasant experience! More

by rambsi7 Verified Customer Verified Customer

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I always get very good service at Ferman. The customer service is outstanding and their prices are affordable. The customer service is outstanding and their prices are affordable. More

by petethegreek1236 Verified Customer Verified Customer

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Service was pretty fast and lobby is really comfortable. Price fair. 5 star service for me. Price fair. 5 star service for me. More

by rafael_rv Verified Customer Verified Customer

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Great customer communication! THATS huge! Excellent customer service & satisfaction. It’s the customer service that got me to “Ferman BMW” and because of that service I will conti THATS huge! Excellent customer service & satisfaction. It’s the customer service that got me to “Ferman BMW” and because of that service I will continue to use Ferman to keep my 428i hardtop convertible excellently maintained! More

by lori_miley Verified Customer Verified Customer

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Staff was very friendly and helped make the whole process convenient. I will definitely bring back if I haveany other problems convenient. I will definitely bring back if I haveany other problems More

by richsond16 Verified Customer Verified Customer

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