Nick Drummond | Page 2

Clean,job done quick. .. Oil change, good price... Very friendly people, wait time not very long... .. Oil change, good price... Very friendly people, wait time not very long... More

by Hazelbayer95 Verified Customer Verified Customer

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Ford of port richey is horrible. Don’t trust them !!!! I even gave it about 3-4 weeks before this review to see if they would reach out to me and even after calling Ford and making Don’t trust them !!!! I even gave it about 3-4 weeks before this review to see if they would reach out to me and even after calling Ford and making a complaint about the dealership there’s been no such attempt on their part to resolve the issue I had since I had my vehicle in there getting some work done. I took my vehicle in there to get a alignment on my 22 expedition and also then decided to get the tires rebalanced as well since we had about 22,000 miles on it and there was a vibration that was annoying. Well two hours after waiting at dealer for vehicle to get done I walked outside and seen a tech lowering my vehicle on the ground thinking it was done and the tech got into my vehicle and drove off the lot and I assumed he was going on a test drive in which they never had my permission to do so. So after about 15 minutes I was like this is sure taking along time to test drive the vehicle. So me utilizing the ford pass app “which is great by the way” I pinged my vehicle to get a location of where it was at. And to my surprise I had to zoom out on the map in order to find my location vs where my vehicle actually was. So at this point my stress level is rising as to why my vehicle is at a residential address 6 miles north of the dealership. Before I said anything I asked a employee how long or which way the route was they use to test drive a vehicle. His response was about 1 mile and the route was south of the dealership. So now as you can imagine the thought going thru my head as to why the xxxx is my personal vehicle off the lot 6 miles north of the dealership at a residential address. So I spoke to the service manager and I felt like he blew it off like no big deal. So as I’m walking around the front showroom , the new car sales manager asks if he could help me because I’m looking pretty aggravated at this point , so I explain to him and he said oh I’m the car salesman manager, you are going to need to talk to service dept. I explain that I already did and he just blew me off. At that point he told me to follow him and we walked to the service directors office and the service manager was in there also. I explained my concern and aggravation and they call the tech on the phone and asks him why they have a customer in their office wondering why his vehicle is at the techs house. So I can hear the tech making some xxxxxxxx story up and then he tells the manager that he still needs to do the alignment. Like seriously they had my vehicle for two hours and all they did was balance the tires? So there’s so many unanswered questions like why was my Vehicle at the techs house 6 miles north of the dealership, why was he even driving my vehicle and the alignment wasn’t even done? So basically don’t trust ford of port richey cause who knows what they are doing or where they are driving your vehicle when they have it. When I bring my vehicle in I want a piece of mind that they are going to take care of it and not fken driving it to their house . This must be a routine for this guy as he probably drives other vehicles home as well but no one has thought to check on the location of their vehicle before. Because when I drop it off I’m service I’m assuming it’s staying at dealership getting worked on not someone joy riding around. Even the service manager said I had him and the director backed in the corner and they couldn’t say anything, maybe they knew it was wrong or maybe they were just trying smooth things over. The service director waved charges for services but was that just covering their xxx? The fact is as a manager you should have a understanding with the employees and have expectations. Sounds like ford of port richey needs some expectations put in place for when a customer vehicle is taking off the lot. So if you want a piece of mind when dropping your vehicle off in service , Ford of port Richey is NOT the place to take it to. Steer clear of that place or you will regret it. More

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What an awesome place to do business! Everyone is so friendly. Every time I get my vehicle serviced, they do a great job. Everyone is so friendly. Every time I get my vehicle serviced, they do a great job. More

by teraldhopkins Verified Customer Verified Customer

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This dealership has one of the best service departments ever. This is why I do business with them ever. This is why I do business with them More

by dfsnavy Verified Customer Verified Customer

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Exceptional Service team, In and out for service without an appointment. Thanks for a job well done! an appointment. Thanks for a job well done! More

by KLROGERSTAMPA Verified Customer Verified Customer

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Excellent, caring service that goes above and beyond. Treats you like a real human being! Treats you like a real human being! More

by ncwilder Verified Customer Verified Customer

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Have had an ongoing relationship with Ford of NPR. Have purchased previous vehicles and was there getting my mustang serviced when I found the civic on the lot. Was back later that day and made the pu Have purchased previous vehicles and was there getting my mustang serviced when I found the civic on the lot. Was back later that day and made the purchase. Was a smooth and pleasant process. More

by CAPT12B Verified Customer Verified Customer

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FORD OF PORT RICHEY is outstanding in customer care and service.But most of all it is the most caring and sharing DEALERSHIP I have ever had the pleasure of introducing myself to.They care about the needs service.But most of all it is the most caring and sharing DEALERSHIP I have ever had the pleasure of introducing myself to.They care about the needs of children not just during these difficult times but always. Thank You FORD OF PORT RICHEY. Peter D. More

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Great pricing and awesome sales and finance reps. This is my 4th purchase from Ford of Port Richey. Looking forward to my 5th soon. This is my 4th purchase from Ford of Port Richey. Looking forward to my 5th soon. More

by Ztootman22 Verified Customer Verified Customer

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I was in and out in a little over an hour. Made the appointment the same day. I was charged nothing since I had points built up which I had no idea I even had. My NJ dealership never mentio Made the appointment the same day. I was charged nothing since I had points built up which I had no idea I even had. My NJ dealership never mentioned any points?????? Very good experience here. More

by feebeekate Verified Customer Verified Customer

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