Nick Covino | Page 62

Great job. Thanks nick! Always appreciate your help! However, these surveys are annoying. Please pass this comment along.. Thanks nick! Always appreciate your help! However, these surveys are annoying. Please pass this comment along.. More

by Don Gilley Verified Customer Verified Customer

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Yvonne Russell was absolutely amazing to work with! We were up from Savannah for the weekend and my 2019 MDX with only 28K miles broke down on GA 400 during rush hour on a Friday. I called the phone We were up from Savannah for the weekend and my 2019 MDX with only 28K miles broke down on GA 400 during rush hour on a Friday. I called the phone number on the internet for Jackson Acura to schedule service ASAP while we waited for the tow truck to pick us up. The Jackson Acura Receptionist directed me to the General 1-800 number, not the actual Jackson Service Team, which was a little frustrating, but they scheduled me for an appointment on Saturday at 7:30am. I called the Jackson Service Center back Friday afternoon and spoke to Yvonne and she was extremely friendly and helpful and said they would start it right away on Saturday. We were able to get a loaner on Saturday morning while the car was being worked. Unfortunately, the car was not able to be fixed by our planned departure of Sunday because they were closed, but Yvonne assured me it would be ready on Monday. I called on Monday morning to check on the status of the repairs and spoke with Nick. He initially seemed somewhat annoyed that he had to take the time to look up the status of Yvonne's Customer since she was not in the office on Monday. I knew she was not in the office and I fully understood that it would take him some time to research, but I needed to know because we needed to get back to Savannah. When Nick called back he seemed to be in a better mood and gave us the good news that the car was ready. Given the stressful circumstances, I am very thankful for the Jackson Acura Service Team's efforts to get us back home, especially Yvonne! More

by PATRICK.DOWNING Verified Customer Verified Customer

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Nick was very helpful as always. The small private cubes are a great place to work while waiting. The small private cubes are a great place to work while waiting. More

by Hokiemauck@gmail.com Verified Customer Verified Customer

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I have been very satisfied with this dealership. Nick Covino has always been very helpful with any questions I have had. Nick Covino has always been very helpful with any questions I have had. More

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Very courteous staff. Nick Covina, Service Consultant, explained everything they would do and my car was finished before the estimated time. Nick Covina, Service Consultant, explained everything they would do and my car was finished before the estimated time. More

by JKDOPHER Verified Customer Verified Customer

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Professional, friendly, knowledgeable. Nice environment should you choose to wait. I trust the service department which is huge for me. Nice environment should you choose to wait. I trust the service department which is huge for me. More

by JMHOLCOM Verified Customer Verified Customer

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Clean environment with plenty of space to work while waiting on car to be serviced. Also, private cubes for phone calls. waiting on car to be serviced. Also, private cubes for phone calls. More

by Mlherd97 Verified Customer Verified Customer

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During an unusually busy week, a last minute out-of-town trip came up. My AC was not working properly and I needed the use for the trip. Nick scheduled me for the next morning, which was exactly out-of-town trip came up. My AC was not working properly and I needed the use for the trip. Nick scheduled me for the next morning, which was exactly what I needed. The service was performed quickly and I was pleased with the results. Nick always comes through for me ! More

by JR Northrup Verified Customer Verified Customer

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Very good and prompt service from Jackson Acura. Pleasant to deal with and fixed the problem in a timely fashion. Pleasant to deal with and fixed the problem in a timely fashion. More

by Lynn.perry99 Verified Customer Verified Customer

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Its clean, they are courteous and I believe they work as quickly as possible to get me in and out while completing my acura service needs. quickly as possible to get me in and out while completing my acura service needs. More

by katiekelly26 Verified Customer Verified Customer

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