Nicholas Fear | Page 2

EXCELLENT AS ALWAYS, VERY FRIENDLY STAFF AND VERY HELPFUL WITH ANY QUESTIONS OR CONCERNS WE HAVE HELPFUL WITH ANY QUESTIONS OR CONCERNS WE HAVE More

by KGRANT4 Verified Customer Verified Customer

Helpful 0

Report | Print

Well, that is a voluntary giving of a personal opinion. I have been dealing with Nick Fear for years now, he is always exceeding your expectations and beyond. Thanks again Nick for taking care of our bus I have been dealing with Nick Fear for years now, he is always exceeding your expectations and beyond. Thanks again Nick for taking care of our business, I appreciate it! The new sales star, that Matthews has gained is Olivia, the sales consultant. We came across this time and looking forward to doing an excellent deal. More

Helpful 0

Report | Print

Lies, liars, professional liars, lazy liars, lied to me every step of the way, LIARS!!! We started off our interaction by me simply asking do I have a cpo warranty, service said no...I asked sales, they every step of the way, LIARS!!! We started off our interaction by me simply asking do I have a cpo warranty, service said no...I asked sales, they said yes, I asked service again and they tell me "well would you look at that"...lie Then they tell me I'm going to be without my car for next three weeks, I ask do you have any rentals, they say no, lie... Even if that's the truth it's not my problem you don't have a rental, Then you refuse to give me my car back, even though its in driving condition, you play this hostage game with my own car because you want to cash in on that warranty, So once I threatened to take my car back you give me a shuttle car, only after my threat, only after I had to take the bus to work for a week straight, when you could of done that to begin with, You guys told me my car would be done by Friday, you are a bunch of liars, it took an additional 10 days Word of advice just tell the truth, I will definitely let everyone I know or ever meet in the future how unprofessional your service department is, More

by LUISLCREYES Verified Customer Verified Customer

Helpful 0

Report | Print

I asked for a synthetic oil change but not sure they put synthetic oil in my car. Concerned because the reciept does not say synthetic oil was used? synthetic oil in my car. Concerned because the reciept does not say synthetic oil was used? More

by CHRISTOPHER1.GREEN Verified Customer Verified Customer

Helpful 0

Report | Print

Matthews Hyundai have Always make us feel like we are valued customers. I appreciate their hospitality. valued customers. I appreciate their hospitality. More

by HUNTINGLATOUR Verified Customer Verified Customer

Helpful 0

Report | Print

I had my car go in for a warranty fix and while they had my car Nick from service department kept in contact with any updates and how car was coming along . Which I was very pleased with ! He also had a rec my car Nick from service department kept in contact with any updates and how car was coming along . Which I was very pleased with ! He also had a recall issue taken care of while he had my car . More

by Karen Verified Customer Verified Customer

Helpful 0

Report | Print

Very fast and friendly service. My vehicle was ready to go in a shorter time than expected. My vehicle was ready to go in a shorter time than expected. More

by P.ADEE Verified Customer Verified Customer

Helpful 0

Report | Print

Great service. .everything explained re: service ✔all work done quicker than expected..service rep was friendly as he had taken care of me previously.. .everything explained re: service ✔all work done quicker than expected..service rep was friendly as he had taken care of me previously.. More

by JDLEMNER Verified Customer Verified Customer

Helpful 0

Report | Print

Did tnohe work I asked good job done well people very polite very pleased hope to use them again polite very pleased hope to use them again More

by Bbcelectric Verified Customer Verified Customer

Helpful 0

Report | Print

came in on 10/13/23 to have console on dashboard and wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Als wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Also stated brakes needed replacement and transmission flush done. I was going to schedule appt to have everything done at once. November came, no call from service. I called 4 times and was never able to reach a person. Middle of December someone called and wanted me to trade in my vehicle. I state I do not want to sell, I in fact am still trying to reach someone/fix vehicle. I finally got a call back from service that said they "dropped the ball" but now ordered part. I ask which one as two things need replacing. Service rep asked for details, didn't know two things were to be replaced, and hung up. Shortly after he calls back, again apologizes, says both parts were ordered and will (again) be here in a week. That was two weeks ago, and I have heard nothing. I am sure they don't care in part because it's under warranty but now you are also losing my business as I can't wait for brakes anymore and will somewhere else. Still waiting for any contact. Very disappointed. More

by KWALTER569 Verified Customer Verified Customer

Helpful 0

Report | Print