Neysha Ortiz

"I purchased my GV80 from this dealership, but the experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of the VIN number and promised to order a replacement. However, after a week of waiting, I was told that the part was on backorder. I received the same excuse for three months, until I took matters into my own hands and contacted another dealership, which had the grill in stock. I had to escalate the issue to the head service manager to get it resolved. The poor service and lack of follow-through have left a bad taste in my mouth, and I will not be doing business with this dealership again." More

by ISAAK_VALDEZ Verified Customer Verified Customer

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My visit to the Genesis of Englewood was a pleasant experience.The employee were very professional, as usual.The waiting area is very comfortable, and the wait time was minimal. I was totally satisfied experience.The employee were very professional, as usual.The waiting area is very comfortable, and the wait time was minimal. I was totally satisfied with the visit. More

by Sophiedavis163 Verified Customer Verified Customer

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The dealership was modern, clean and well organized. Staff was friendly and kept me and to date as the service happened and sent me a virtual link with my tech walking me through what was done. Excellen Staff was friendly and kept me and to date as the service happened and sent me a virtual link with my tech walking me through what was done. Excellent experience More

by CHACE BETHEA Verified Customer Verified Customer

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Very professional and Steve the pre owned manager was a great asset to the dealership great asset to the dealership More

by BDEBON Verified Customer Verified Customer

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Service was quite professional and completed my service on time. Chris ensured I understood any issues. on time. Chris ensured I understood any issues. More

by GLOEUBEN Verified Customer Verified Customer

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Amazing service! The level of attention was great! Can’t say enough about the attentiveness of the staff!! The level of attention was great! Can’t say enough about the attentiveness of the staff!! More

by ANAVIEIRA1791 Verified Customer Verified Customer

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Excellent customer service. Everyone was very accommodating and pleasant. Upon completion of service everything was explained to me. In addition to the video I received later Everyone was very accommodating and pleasant. Upon completion of service everything was explained to me. In addition to the video I received later. More

by toineo56 Verified Customer Verified Customer

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Hands down the BEST GENESIS dealership & service area around. I’ve been to 3 Genesis/Hyundai dealerships in central NJ. Very unhappy with all 3. Found a gem with Nyesha &!Genesis of Englewood. Exce around. I’ve been to 3 Genesis/Hyundai dealerships in central NJ. Very unhappy with all 3. Found a gem with Nyesha &!Genesis of Englewood. Excellent customer service, communication &!car service. More

by PeterKJacobsen Verified Customer Verified Customer

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I like this place. It is very nice and clean. People are very kind and professional. Rental car service was also very good. It is very nice and clean. People are very kind and professional. Rental car service was also very good. More

by shleemd1982 Verified Customer Verified Customer

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No communication. I waited 4 hours for a 5 k service!! I was told it would take 1-1/2 hours. At 2 and 1/2 hours I had to go and ask for an update. Was told recall was I waited 4 hours for a 5 k service!! I was told it would take 1-1/2 hours. At 2 and 1/2 hours I had to go and ask for an update. Was told recall was done and oil change was finished. At 4 hours I had to again ask about status and went to see the service manager to verbalize how poor the service was. Was given a loaner after 4 hours. Very disappointed More

by LUDUFFY21612 Verified Customer Verified Customer

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