Neil Taylor

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

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Joe Feng was a pleasure to deal with and BMW of Catonsville is first class. I look forward to continuing my relationship with them. Catonsville is first class. I look forward to continuing my relationship with them. More

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Howard Moon was personable, very helpful in helping us decide on a vehicle and patient as we negotiated a lease deal, making the process easy. He knew the features of the vehicle and demonstrated them eff decide on a vehicle and patient as we negotiated a lease deal, making the process easy. He knew the features of the vehicle and demonstrated them effectively, especially the self-park feature. My only regret is that he is retiring next month. We wish him the best in his new journey. More

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Smooth easy transaction. Thank you. Harold was great to work with and I will plan to buy again through him. Thank you. Harold was great to work with and I will plan to buy again through him. More

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This is the only dealership I will go to for service. Both Neil. and Mel can be counted on to provide excellent service Both Neil. and Mel can be counted on to provide excellent service More

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Howard is the best! The entire process, from selecting options and ordering the vehicle, through the delivery was smooth as butter. Howard kept us in the loop during th The entire process, from selecting options and ordering the vehicle, through the delivery was smooth as butter. Howard kept us in the loop during the process. He provided sound recommendations and helped us make the right decisions. This is our second BMW purchased from Howard Moon and BMW of Catonsville and it won't be our last! Neil Taylor helped with our pre-delivery needs and exceeded our expectations as well! More

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Seamless and very effektive sale - Howard made a huge difference and helped us all the way - thank you difference and helped us all the way - thank you More

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Been using this dealer for the last 20 years and it’s the only BMW dealership that truly appreciates their customers. From my service advisor Neal Taylor to my new favorite sales advisor Ron Ventura the leve only BMW dealership that truly appreciates their customers. From my service advisor Neal Taylor to my new favorite sales advisor Ron Ventura the level of professionalism and trust puts the Catonsville team above all others. More

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Amazing service and fast and never any issues with my car after service.highly recommend this dealership and there crew !! after service.highly recommend this dealership and there crew !! More

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Ron was extremely personable and knowledgeable! He went out of his way to accommodate our new BME purchase and was responsive to our inquires . We Highly recommend! He went out of his way to accommodate our new BME purchase and was responsive to our inquires . We Highly recommend! More

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