Neal Guidarelli
Neal Guidarelli at Tom Wood Toyota
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Neal Guidarelli | Page 2

Service and Parts Director

Tom Wood Toyota

6408 Crane Drive
Whitestown, IN 46075

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4.8
54 Reviews

Neal has been in the automotive industry for 14 years! He helped run a family owned business that consisted of a “Buy Here Pay Here” car lot, a salvage yard, and an automotive repair shop. He recently got married to his now wife Katie back in February of 2018. In his free time, Neal enjoys running, golfing, camping, hiking, sports…basically any outdoor activity. He is also a diehard Steelers fan. Fun Fact: Neal has run the Indy Mini for 8 STRAIGHT YEARS and has ended his streak at 5 straight for the Chicago Marathon this past year.

Dealership Experience

7 yrs, 2 mos

Industry Experience

19 yrs, 1 mo

4.8

54 Reviews

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54 Reviews of Neal Guidarelli

November 28, 2021

Dealership Rating
Employee Rating

I was overcharged for a basic oil change. And I took over an hour and a half for the work to be done with an appointment.There were 4 to 5 customers that came in after me and left before my car was finished. More

by Yolanda.wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Dec 20, 2021

Tom Wood Toyota responded

This is a disappointing review to read, as we want a better service experience than what you have described and I want to apologize for the extended delay. I would also be more than willing to speak with you directly about the cost of your recent service and ensure that we clear up any confusion. If I am unable to find your phone number in our database, would you please consider giving me a call? Thank you, Neal Guidarelli - Service Manager - 317-298-9081

August 20, 2021

Dealership Rating
Employee Rating

I drove from over 2 hrs away to do business with Tom Wood Toyota. The best car buying experience that I’ve ever had! I’ve owned several different brands of vehicles and done business with many dealerships bu More

by G Lomax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2021

Tom Wood Toyota responded

It makes our day to hear that our team delivered the best car-buying experience you have ever had! Thank you for choosing Tom Wood Toyota and for taking the time to share your feedback. We wish you safe and happy travels ahead!

July 30, 2021

Dealership Rating
Employee Rating

Great service. The service team at Tom Wood Toyota is excellent. Everyone is courteous. Very knowledgeable. Treat customers with respect. I highly recommend this dealership for service. More

by valj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 30, 2021

Tom Wood Toyota responded

We're happy to hear that the Tom Wood Toyota team was able to provide a five-star service experience. Thank you for taking the time to leave us your review and we hope to see you next time!

July 30, 2021

Dealership Rating
Employee Rating

Great service, super staff (Neil in particular) through checking out of my car, pleasant waiting room. Excellent check in by service technician about my battery that was replaced under warranty. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields

Jul 30, 2021

Tom Wood Toyota responded

Thank you for the kind feedback about our service and facilities. We are delighted that Neil could assist with your battery replacement! Have a great day. - Tom Wood Toyota team

July 16, 2021

Dealership Rating
Employee Rating

Helpful process, found a damaged tire that I had not noticed, gave a discounted price on my oil change, friendly, yes yes yes yes yes More

by davbeatty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Alberto Rodriguez, Dennis Smith

Jul 19, 2021

Tom Wood Toyota responded

Thank you for choosing Tom Wood Toyota and for sharing your positive feedback! We are grateful to have you as a customer and we hope to see you again down the road.

June 20, 2021

Dealership Rating
Employee Rating

Tom wood Toyota service is EXCELLENT!! On time and great value! Have used for all 125k miles and still going for more. Neil and his team are wonderful!! More

by Sparky9445
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dennis Smith

Jun 21, 2021

Tom Wood Toyota responded

Thank you for dropping by to leave us a review! We're thrilled to hear that the service you received at Tom Wood Toyota exceeded expectations, and we appreciate you trusting us with your vehicle care! Safe travels, and see you again next time!

June 18, 2021

Dealership Rating
Employee Rating

Tom Wood rewards loyalty. I have used this dealership for service for 40 years. When working on my 2009 Camry hybrid (315,000 miles) recently, the computer died. Dealer replaced computer free, a $900 part. W More

by Jb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trey Fields, Dennis Smith

Jun 18, 2021

Tom Wood Toyota responded

Thank you for the great review! We are proud to have earned your business over the years and happy to hear that you are so confident in the Tom Wood Toyota team to get the job done. Drive safely in your 2009 Toyota Camry, and we are looking forward to seeing you back next time!

May 10, 2021

Dealership Rating
Employee Rating

The associate was very professional, freindly and helpful. He took care of my problem immediately. The waiting area was very cleaned and service was quick. More

by Leap
Customer Service
Friendliness
Recommend Dealer
Yes
May 10, 2021

Tom Wood Toyota responded

We are delighted to hear from you! It makes our day knowing our staff and dealership are providing positive experiences for our customers. Thank you for the great review, from all of us at Tom Wood Toyota!

April 29, 2021

Dealership Rating
Employee Rating

Very professional, and explained problems in a way I could understand. Promised follow up and did so in one day. Will call today to schedule a day and time for repairs to be made. More

by Spadeiu13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick

Apr 29, 2021

Tom Wood Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful experience working with the Tom Wood Toyota team. Drive safely, and we hope to see you again down the road!

April 08, 2021

Dealership Rating
Employee Rating

A verbalized one hour wait for an oil/filter change turned into two hours. No updates given. Thank goodness I brought a book to read. More

by mtas2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2021

Tom Wood Toyota responded

This review is a bit disappointing to read. We do strive for efficient service here, and I will certainly share this review with my team to ensure we improve our speed and communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Neal Guidarelli - Service Manager - 317-298-9081

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