Naycolle Wright | Page 35

Will choose another dealership next time I feel that buying a new car is such a stressful situation and this dealership makes it even worse. They are still using the antiquated process where I feel that buying a new car is such a stressful situation and this dealership makes it even worse. They are still using the antiquated process where you tell the salesperson what you think is a fair price to pay for the new car and they go to the sales office to see if that price is accepted. Which of course it is not but probably the price was not even discussed as they perform the old dealer/buyer dance. By the time they wear you down with multiple trip you surrender just to end the pain. This car is my 5th BMW and the second one bought from this dealership. Those facts were mentioned to me once. I have never met the owner nor the head salesperson. They are just the mystery people in the big office. I would think as a multiple time repeat customer I would at least be greeted by one of the upper management staff. I thought I had done enough research online to offer a fair price. I certainly was not trying to gouge the dealership.But I was made to feel like I had. There are other dealers close to my area and for my next purchase I will be contacting one of them first. More

by SUEPEOPLES2 Verified Customer Verified Customer

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Car Buying Experience I gave this car dealership 5 stars because Naycolle , the sales associate was extremely helpful in finding the car of my dreams which took me a few mo I gave this car dealership 5 stars because Naycolle , the sales associate was extremely helpful in finding the car of my dreams which took me a few months-no pressure, professional and great personality. I had a few minor blips initially but together Sequoia and Naycolle took great care of me and I expect they will continue to. Also a "shout out" to Chad the genius, who helped this "older gal" numerous times figure out the technology. Thanks Sarasota BMW. More

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Service to sell We went in to service on our old car and courteous staff met us and presented some new sales opportunities. They had really good deals that were too h We went in to service on our old car and courteous staff met us and presented some new sales opportunities. They had really good deals that were too hard to pass up and we traded in the old car for a new one. More

by Hayuey99 Verified Customer Verified Customer

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Great experience and more! We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayCo We came in to look at a used convertible but realized it was not the right fit for our lives, and changed to a 5 series sedan. Our salesperson, NayColle, was thorough and knowledgeable in explaining the differences between the 3 and 5 series, without being technical. We told her exactly the color combination we wanted, price point, and she found it and let us know about it in one week. We appreciated the one price methodology for used car pricing, as it is not tiring. The delivery process was thorough and professional (loved the touch screen signing process!), training on the new car was excellent, we are very happy. Thank you Caz, NayColle, and Tim. When you buy a BMW you have expectations of upgraded service and professionalism and you delivered. You have an excellent team Victor! More

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Every Consumer's Dream is Fulfilled! Mr. Young of BMW of Sarasota has mastered the craft of hiring and training professional advisors to help customers navigate through many complexities Mr. Young of BMW of Sarasota has mastered the craft of hiring and training professional advisors to help customers navigate through many complexities of purchasing a quality vehicle. Additionally, he has an art for responding to his clients' needs beyond our fantasies. NayColle and Caz worked tirelessly to re-shape my nightmare into a dream that I had no vision until the keys were delivered. The positive experience at BMW of Sarasota restores my energy to continue recovering from the physical, emotional and financial trauma caused by two car accidents in one year. It's more than a dealership with luxury cars, it's a beautiful place where beautiful people work to make dreams come true! More

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Beat expectectations! I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking a I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking at pre-owned, non certified cars, so wasn't expecting much, but Naycolle really made sure I was taken care of. I had some concerns and to my surprise, once Carlos Munoz got involved, i was in good hands. Always responsive and concerned for my needs. Thank you! More

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Great support team! Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying the deductible! I am thankful I purchased the "tire insurance". It truly made a difference $53 compared to over $400. Thank you Naycolle for helping me get in, the service valet for getting me registered, explaining where to go and what to expect AND Jessica for following through! I am very impressed by your effort. You are the pictures seen, when customer service is defined. Keep it up and again thank you so much! Brando More

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Made the car buying experience a pleasure Thanks to NayColle for being awesome through the whole process. Everyone at the dealership wad warm and friendly. They were able to get me a great de Thanks to NayColle for being awesome through the whole process. Everyone at the dealership wad warm and friendly. They were able to get me a great deal on the car I wanted. More

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Outstanding car buying experience Purchased a BMW over the phone with NayColle At Sarasota BMW. She was an absolute pleasure to deal with in every respect. She came in on her day off Purchased a BMW over the phone with NayColle At Sarasota BMW. She was an absolute pleasure to deal with in every respect. She came in on her day off to deliver the car. She is wonderful ..It is people like NayColle that make customers come back. More

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Third purchase from same dealer By far the best sales person we have dealt with ever, this is our third BMW and we could not be happier to do business with BMW of Sarasota. Our sales By far the best sales person we have dealt with ever, this is our third BMW and we could not be happier to do business with BMW of Sarasota. Our sales person Naycolle was just simply amazing, she had so much patience and extremely helpful, went above and beyond to help us and make this experience so pleasant. Then Caz, the finance advisor made us understand everything from beginning to end. I will be customer for life as long as you have people like Naycolle and Caz in your dealership More

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