Nathan Heimerl | Page 4

Heiser automotive always does a great job servicing the vehicle rather it’s oil changes or getting new tires. vehicle rather it’s oil changes or getting new tires. More

by MATT12FENDER Verified Customer Verified Customer

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Took almost 2 hours for a simple oil change with a scheduled appointment. They also overcharged me and when I called upon returning home after noticing it they would not send me the difference. Rather scheduled appointment. They also overcharged me and when I called upon returning home after noticing it they would not send me the difference. Rather I have to go back in and pick it up. Who’s the customer here? Unacceptable. More

by dpowell012771 Verified Customer Verified Customer

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Made an appointment for an alignment a week prior to bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. T bringing it in. We had new tires installed and found out that Heiser never did an alignment over the 4 years we’ve been bringing our truck to them. Then when I arrived at my appointment I found out it would be over a 4 hour wait as they had other cars set up before hand. I was waiting for it as I always do but the guy who scheduled my appointment said I would be dropping it off. Why even schedule a truck for that time if they can’t even get it in for hours later. When I called the service manager about my concerns with the schedule and not having an alignment done ever Nathan the service manager said it was my job to read the manual and to know what should be done and when. That it wasn’t their job and it doesn’t come up as a suggestion on their systems. After my truck was done it made a grinding sound when taking a sharp left which it hadn’t done before. I then called and complained to the GM he had me bring it in right away the next day and gave me a loaner for the day. After going to Heiser for years, I will no longer be returning. More

by bksanders611 Verified Customer Verified Customer

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EVERYBODY WAS FRIENDLY AND HELPFULL AND ALSO GOT A RIDE TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE.... TO AND FROM A RESTAURANT CLOSE BY WHILE CAR WAS GETTING OIL CHANGE.... More

by TREEMAN51 Verified Customer Verified Customer

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The sales and service departments have been one of the finest i have been Associated with. finest i have been Associated with. More

by dynamdill Verified Customer Verified Customer

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Walked in and there was our favorite salesman. He worked hard to make it a pleasant experience. Enjoying the new car. He worked hard to make it a pleasant experience. Enjoying the new car. More

by walterlandvatter Verified Customer Verified Customer

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William Harris was amazing, went WAY above and beyond for me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight me. Had a unexpected expense that was going to cost over $2500 I didn't have. Will spent OVER AN HOUR on the phone with my warranty company to fight and get the claim covered!! I couldn't be happier with the way everything was handled and the extra effort that Will put in to make this happen. He is a great employee and has earned my business going forward More

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People there have been great. Maria was my sales Lady. Just had software upgrade. Wewillsee Maria was my sales Lady. Just had software upgrade. Wewillsee More

by CHRISTOPHERCLARK765 Verified Customer Verified Customer

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They are not timely. They promise a time, and call an hour later. They also call your spouse's phone number and not the number they verified with you personally at drop They promise a time, and call an hour later. They also call your spouse's phone number and not the number they verified with you personally at drop-off. They do not complete all work and make you schedule a second service visit after they have had your vehicle there all day. My husband and I both have new '24s, and we both have encountered less than desirable outcomes at this dealership. More

by snbecker0904 Verified Customer Verified Customer

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It is always easy to make appointments for my car. Friendly atmosphere and very fast service. Friendly atmosphere and very fast service. More

by MARKHORNBURG Verified Customer Verified Customer

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