Nate McMahon | Page 2

Second truck I have purchased from Belzer's in New Prague. Working with Joe Kennedy was a pleasure. He took very good care of me and all my needs. Prague. Working with Joe Kennedy was a pleasure. He took very good care of me and all my needs. More

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I originally gave Jeff Belzers (New Prague) a 1 star review. See below. I have adjusted it to a 5 star review simply because they (for the most part) chose to do the right thing in regards to myself as review. See below. I have adjusted it to a 5 star review simply because they (for the most part) chose to do the right thing in regards to myself as a customer. I purchased my Jeep at the end of September and drove it for 1.5 days before it failed. I finally got my jeep back on December 16th. Two and a half months later. This was a constant source of stress for me. But I finally have my Jeep back and fixed. The long duration was partially due to a shortage/unavailability of parts, the other was just trying to figure out what was wrong. During this time Belzers made sure I got to drive a newer vehicle during my wait time and got it delivered all the way to Northern Minnesota. They also covered my payments for those 2 months. These things were much appreciated and they should know it alleviated some of the stress that came with all of this. I love my Jeep. I didn't feel overcharged and the process was very easy to buy it. Again---this could have happened to anyone and at the end of the day what mattered was how Belzers chose to handle it. Though there were bumps initially, it feels resolved and I would say that I could definitely use this dealership again. ------------------------------------------------------------------- I am giving this dealership a 1 star. Maybe this will change in the future, but for now it sits at a 1. Let me explain why. I live in the northernmost tip of Minnesota (International Falls area) and I flew down to purchase my dream Jeep Wrangler. I did not have this vehicle more than 48 hours and it quit working at a busy intersection. CNA did not even have our information in their database yet for a tow, though they got one for us anyways. To say I was disappointed is an understatement. I understand these things can happen. But this is a 2019, having just passed the 170 pt test in their shop. As upset as I was that the vehicle failed, I became MORE upset at the non-response from the dealership. It took 5 days to really get anyone to respond to the situation. Both my husband and my emails went ignored. 10+ days in the shop and I will still be without my new vehicle. I live in a rural area where there just aren't many options for repair. I could handle a failed vehicle, it sucked, but I could handle it. I couldn't handle the non-response. For me, 40 grand was a lot of money and I just felt like the follow up should have been SO much better. Maybe I am out of touch with how dealerships work nowadays, but it has all just been so disappointing. I would also like to point out that I believe this issue was not fully investigated before it arrived at the dealership and shuffled out the door with me. Failure involved faulty battery, ESS and now a new alternator. Our test drive never kicked on that ESS and I drove highway miles all the way home. My commute is 6 minutes. First chance this ESS got to work was at this busy intersection once I was 300+ miles away back home. I will say the finance process was great and Nathan was very easy to talk to and had a lot of information we found valuable. That being said, he did offer (as we left) to shoot him an email or text if we needed anything at all. I did send him an email twice. To my knowledge, this was also never responded to. I have no idea if this was on accident or if he was actually just out of the office. Sorry this review is so long. But I had a lot to get off of my chest. I waited a full week to write this review so I had a little more time to see how things played out. Still just very disappointed. More

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Very clean, great customer service. Finance department is great. Took no time at all for approval and not a lot of paperwork. And my salesman Scott answered all my calls was in touch an Finance department is great. Took no time at all for approval and not a lot of paperwork. And my salesman Scott answered all my calls was in touch and kept me informed every step of the way. Overall it was the easiest car buying experience I have ever had. More

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Belzers in new prague continues to have great service! Thanks again Joe and the rest of the team!! Thanks again Joe and the rest of the team!! More

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It took some time but I’m the end we were satisfied with our purchased vehicle. our purchased vehicle. More

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Great people, with the best pricing around. Would highly recommend checking them out for any future needs. Would highly recommend checking them out for any future needs. More

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We made an appointment to come in and look at a truck. As soon as we got there we hadn’t even looked at the truck and the salesman was trying to get us to sign paperwork and sign up for a warranty. I coul As soon as we got there we hadn’t even looked at the truck and the salesman was trying to get us to sign paperwork and sign up for a warranty. I could tell he was to busy to help us and wanted to just push us out the door. I had to ask to look at the truck and he still pushed us onto a warranty salesman before taking us out to look at the truck. We had to go thru that before he even showed us the vehicle! Then after going thru the warranty department we finally got a test drive. The salesman jumped right in the truck didn’t give us a minute to look the outside over. We got in and went maybe on a 4 minute test drive. He got a call and rushed us back to the lot. Did we buy the car still, yes but only because we have been looking for a car for a long time. The financing department and the gentleman who showed us how to connect our phones were great but I was very disappointed with the sales people and the experience we really had here. More

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Great services and quick responses to email communication. Ben was very welcoming and made our experience quick which is what we were wanting. communication. Ben was very welcoming and made our experience quick which is what we were wanting. More

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Very pleasant. No hard sell. Answered all of my questions. Flexible with test drive times. No hard sell. Answered all of my questions. Flexible with test drive times. More

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John and the dealership were very fast and friendly on all fronts. I definitely recommend working with them. all fronts. I definitely recommend working with them. More

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