Mirena Napier | Page 2

My recent experience left me frustrated with the service department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehic department. 8 hours for a heating element to be fixed or replaced in second row captains chair on passenger side. Passenger side has scratch on vehicle; assuming while taking seat out or putting it back in. I showed the service rep. She tried to buff it out with her rag. I dropped the car off at 10am and was told it would be a couple of hours. ( she wanted me to drop off after 9 am. We drive almost an hour to get there by 10 am. Original appointment I found out that day was at 3:20 pm). The service rep is sure to let us know that the person servicing the car is very slow but thorough. We checked in at noon, and 2 pm; was told another couple hours. We drive home a hour away. Called again, drove back and Picked it up at closing.( before 6pm). It had just barely gotten finished with service appointment. There was a hurried departure by our service rep. .. she was late picking up her child. Before leaving She rubs down the car with the same dirty rag used on other cars. Then preseeds to use same dirty rag in my inside windows and door. She hurries to leave as I enter my car to go. Upon starting my car, all of my personal settings are changed. My home address was even messed up in navigation, as well as seat settings, radio, air conditioning etc. I got out of my car with frustration to let them know. The service person just looked at me. The service rep ran over and started pushing my seat setting button. I told her I already had done that. She was in a hurry . I told her with frustration “just never mind”. She ran to her car and left. I left only having to stop just past the first stop sign out of area to put my headrest back down to its normal position as well. I’m very upset at this point. Imagine my frustration when my home address in navigation tried to take me to another address instead of to my home. I’ve since reset all of my personal dash settings. Also wondering why I wasn’t given a full explanation of services rendered. Did they have to do anything other than take out second row captains seat to change heating element? Why did it take 8 hours. Why were all my settings changed? More

by 1rechler63 Verified Customer Verified Customer

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The dealership is nice and clean and all the employees were very helpful and respectful. Nice and fast quality work. This is an amazing dealership were very helpful and respectful. Nice and fast quality work. This is an amazing dealership More

by dlova27 Verified Customer Verified Customer

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The new facility is beautiful and excellent for customer comfort & services for your vehicle . Snacks & beverages are available while you wait for service. All of the staff are extremely helpful and make y comfort & services for your vehicle . Snacks & beverages are available while you wait for service. All of the staff are extremely helpful and make you feel that you are valued. Hyuandai at xx Augustine are the best. More

by ny2va2fla Verified Customer Verified Customer

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My service advisor has been outstanding keeps us informed thru each process she some one who I would advance if she worked for me informed thru each process she some one who I would advance if she worked for me More

by Edwardedwards24 Verified Customer Verified Customer

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Mirana is very knowledgeable, friendly and ready to help. Love the new dealership. Could use some outdoor seating help. Love the new dealership. Could use some outdoor seating More

by Dmg_123 Verified Customer Verified Customer

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Great service department! I've been to the new place three times since it opened. It's very nice! Mirena is the service associate that has helped me all 3 times. She's great!! I've been to the new place three times since it opened. It's very nice! Mirena is the service associate that has helped me all 3 times. She's great!!! and my car was serviced quickly and efficiently each time. More

by BDOUGH55 Verified Customer Verified Customer

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Did not like treatment, when buying years ago. Good service dept. treatment has always kept me going to Hyundai dealer for maintenance. Good service dept. treatment has always kept me going to Hyundai dealer for maintenance. More

by deecat32 Verified Customer Verified Customer

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Madi went above and beyond for me. She was kind and considerate. I had no expectations in receiving the kind of service that she provided and am grateful to have had. Her kindness and She was kind and considerate. I had no expectations in receiving the kind of service that she provided and am grateful to have had. Her kindness and compassion is a rare characteristic to find these days. I give Madi a 10/10 and a gold star for customer service! More

by dalycheyenne Verified Customer Verified Customer

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Mirena! What's more to say, she is the lady you should go too. You want to get it done, just ask her. Every time I go in she greets you with a smile, asks ho What's more to say, she is the lady you should go too. You want to get it done, just ask her. Every time I go in she greets you with a smile, asks how's life and keeps you updated on how everything is going. She goes above and beyond and wipes down all the window and get the water spot off you car after its been cleaned. I come from Ford, which is totally different so I appreciate her and everyone else there should follow her lead! She is a top employee that goes above and beyond and should be recognized for it. More

by wickednyc94 Verified Customer Verified Customer

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The only dealership (service department) that I trust to service my vehicle. Been driving from Jacksonville to xx. Augustine since 2017 getting my Equus serviced. service my vehicle. Been driving from Jacksonville to xx. Augustine since 2017 getting my Equus serviced. More

by JACKIEFRAZIER92 Verified Customer Verified Customer

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