"Throughout the years, I have purchased three vehicles..."
Throughout the years, I have purchased three vehicles from this dealer. At the time of my second and most recent purchases, I had already moved just outside of Toronto. Although I have a different dealer very close to home I still return to Ken Shaw Toyota to have my cars serviced. The reason being due to the impeccable service offered by the service team (Teresa, Mikki, Nelson, Mark, Jason and Sandra). They always give an honest opinion as to the work required to be performed.
I recently purchased a Highlander which had been just released and I received and great assistance. Paul Shaw was always prompt in answering inquiries through email. Chris Jones helped me in ultimately deciding which vehicle to get and Rick Walters worked his magic in helping get the vehicle before the originally scheduled pick up date.
The staff at Ken Shaw Lexus are committed to ensuring customer service is always delivered.
"Leasing and servicing at Kenshaw"
- Usha 456
I just leased Yaris 2018 today, 2nd Toyota, from Michael Naraine. He is the best and gave me such a great deal with my car.
"Good experience. Friendly service."
The staff at Ken Shaw were very helpful and friendly. Chris Jones was quite knowledgeable. He was very patient with me, who does not know much about cars. I also like the picking up and dropping off service staff. They were very accommodating. Overall, a very good experience!
"A Good Experience After 20 Years"
I bought my first car in 20 years from Ken Shaw Toyota. I am very pleased with the consideration given by Mr. Ernie Wiesel who looked after all of my concerns with aplomb and good nature.
I drove off very happily with my 2013 Matrix.
Thanks to Ernie and his colleagues. They all helped to make my experience very positive.
Other Employees Tagged:
, Adam, Helmir
We have been customers of Ken Shaw for many years -first my husband with his Lexus and now me with my Corolla. On both levels, the office staff have always been pleasant and helpful. The people who have serviced our cars have always done the job well and on time. We would certainly recommend the Ken Shaw staff to anyone considering buying a Toyota product.
"Exceptional Customer Service"
My wife and I recently purchased a pre-owned 2014 Rav4 XLE AWD. The car had 26,000 kilometres and was delivered to us in showroom condition. It's like new. I have never had such smooth dealings with any dealership in my life. Many thanks to Moe, Rick and David in sales for looking after us and to Mikki and Patrick in service for making sure the car was up to par. Everything works beautifully!
"Superb dealership. Highly recommended."
I was quite impressed by the appearance of this dealership and the attitude of the staff on my first visit. I was not immediately pounced upon but was allowed to view the models on display in peace. My intention was to purchase a new car and for that reason I had already visited two other dealerships and test driven two other vehicles, each manufactured by a competitor. How lucky I was to save the best for the last. Chris Jones, the sales representative, was extremely knowledgeable and very helpful in guiding me through differences between the models available and let me make the choice without any pressure whatsoever. How refreshing. After a comfortable test drive free from an unduly high pressure pitch, my mind was made up. I was also duly impressed at how accommodating the management was with respect to my efforts to bargain the final purchase price. An excellent vehicle at an excellent price. The best was yet to come when I experienced what I can only describe as superb after sales service. The staff were very knowledgeable and very helpful in explaining every detail of the recommended service provided. They were not afraid to describe in technical detail what was to be done and why. Having an extensive layman's experience with auto mechanics, I knew that they knew what they were doing. My last visit, and hopefully my only visit to that department, was to the collision centre. The excellence of the repairs to my vehicle were beyond description. All the parts, new OEM Toyota parts, the paint perfectly matched, the vehicle returned to me as if the damaged had never occurred. What else can you ask from a dealer.
"Long-time Toyota owner"
Since 1973, I have owned 9 Toyotas ( 73 Corolla, 76 Corolla, 84 Camry, 87 Camry, 89 Tercel, 91 Previa, 97 Camry, 02 Sienna, 13 Sienna). All have been reliable. The 02 Sienna went 370,000 km before I reluctantly let it go. The Ken Shaw dealer has been as rock solid as the cars themselves.
"Excellent service and care"
The service at Ken Shaw Toyota has been excellent over the years and they respond in a pinch to help when untoward things happen. Always helpful, respectful and responsive to questions and needs. Thanks a million.
"Feel like at home"
We are very pleased to find such a good service for our Toyota cars in Toronto. Since the first time we contacted Ken Shaw Toyota Scion, we have received very good service. Everybody is very friendly and professional. It is really nice to deal with a great team focus on real customer service. Keep up the good work.