Mike Taylor | Page 27

Took my vehicle to Royal Moore and Mike Taylor was my service advisor. Mike provided outstanding support and gave me daily updates while my car awaited parts. He worked directy with my insurance company service advisor. Mike provided outstanding support and gave me daily updates while my car awaited parts. He worked directy with my insurance company which made the experience less stressful for me. Mike even hoisted my car so I could inspect the undercarriage repairs and speak with the technicians myself. Excellent service all around and I would recommend Royal Moore to anyone. More

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Mike, was absolutely amazing to work with. He went above and beyond for my family and my family’s safety. Will only work with him from hear on out. If you are looking for a great human and awe He went above and beyond for my family and my family’s safety. Will only work with him from hear on out. If you are looking for a great human and awesome toyota employee, he is your guy!!! More

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Very prompt turn time on service to my vehicle and friendly personnel from front desk to service tech. also. friendly personnel from front desk to service tech. also. More

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I want to call out an excellent experience I had with the Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands dow Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands down the best experience I've ever had with a dealer service department in my entire life. My Highlander was making some noises. One of them seemed to be mechanical and I was concerned something was going to fail during an upcoming road trip. The other noise was an annoying rattle that had been present since I bought the car (new) just over a year ago from another dealership. That dealer's team was unable to identify the problem of the rattle, so I asked Mike if they would look into it while addressing the other more serious sound. Mike and his team began troubleshooting the issues and thought they had resolved them both. As often happens in these kinds of situations, the sounds come and go, and what we thought had been fixed was still a problem. This is where Mike, David, and Brandon set themselves apart from every other experience I've had. Instead of shrugging their shoulders and telling me there was nothing they could do, Mike told me how much he wanted to get it resolved and asked if I would please leave the car with them. Also, because he didn't want to make me go longer without a car, he arranged for me to have a loaner car while they continued investigating the problems. I was thrilled when Mike told me that David and Brandon were able to finally diagnose and fix both the problems. For over a year no one else had the ability or drive to figure things out until I took it to this outstanding team at Royal Moore's service department. I can't imagine how frustrating it was for them to hunt down the source of these noises, but they did it. As I said at the beginning, I've never had such a stellar experience with a service department. If the rest of the employees at Royal Moore Toyota are like Mike, David, and Brandon, they will have no shortage of loyal customers. Thanks again for all your help! More

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Quick to address repair concern. Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at wo Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at work so it did not impact my workday adversely. Greatly appreciated and a key influence to getting work done at this establishment while minimizing my normal work routine. More

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My alternator went out just down the street from Royal Moore so I just drove in without an appointment. I really needed my car for a fishing trip the following morning. They gave me a ride home and fixed Moore so I just drove in without an appointment. I really needed my car for a fishing trip the following morning. They gave me a ride home and fixed my car within a few hours. Picked me up when it was ready and I had a successful trip. Thank you! More

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Mike was friendly and very efficient, informative and responsive. Even had a pleasant sense of humor. responsive. Even had a pleasant sense of humor. More

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Mike Taylor deserves at least 10 ***** ***** for his very detailed and knowledgeable experience about all the work that need to be done made this service call a great experience very detailed and knowledgeable experience about all the work that need to be done made this service call a great experience More

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Great customer service, the work was done in less time than promised, the position light was replaced for the cost of the bulb, the photos of the engine that indicated a leak to keep my eye on was helpful than promised, the position light was replaced for the cost of the bulb, the photos of the engine that indicated a leak to keep my eye on was helpful, and the free car wash was a nice and unexpected bonus. More

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Great experience, they were able to get me in right away to provide the service I required on my Toyota to provide the service I required on my Toyota More

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