Mike Mazak

I purchased my first Audi yesterday. The idea of buying a car has always been a bit daunting to me- but, this experience with Rich and the team really changed my perceptions of car buyin The idea of buying a car has always been a bit daunting to me- but, this experience with Rich and the team really changed my perceptions of car buying. I had a very good experience- Rich was incredibly knowledgable about the Audi brand and answered all of my questions thoroughly. He is also very easy to work with- approachable, friendly, and not pushy. I felt very comfortable throughout the process. All of my expectations were far exceeded. I'd highly recommend this Audi branch and salesman. I had to drive a bit to get to this branch- and I would do it again in the future. More

Helpful 0

Report | Print

The dealership was absolutely great. Everyone was kind and extremely helpful! Rich Bickers was my salesman and he was such a delight over the week up to buying the car. He was very infor Everyone was kind and extremely helpful! Rich Bickers was my salesman and he was such a delight over the week up to buying the car. He was very informative, great with problem-solving, and attentive. More

Helpful 0

Report | Print

Rich did a fantastic job in finding me just the right vehicle! Started out w/an A-5 coupe and ended up w/ an A-5 Sportback. PERFECT!! Very helpful and accomadating throughout the entire process. Actua vehicle! Started out w/an A-5 coupe and ended up w/ an A-5 Sportback. PERFECT!! Very helpful and accomadating throughout the entire process. Actually the entire team were all friendly and friendly. I'm not a brand person.....But I love Audi's and this particular dealership. More

Helpful 0

Report | Print

The dealership is clean and spacious. The snacks are a plus! Alex was great to work with on my recent Q7 purchase. He was reasonable and pleasant and took his time to explain all of my op The snacks are a plus! Alex was great to work with on my recent Q7 purchase. He was reasonable and pleasant and took his time to explain all of my options. I would definitely be working with Alex again. More

Helpful 0

Report | Print

Vincent and the team at the dealership were great to work with before, during and after the purchase. with before, during and after the purchase. More

Helpful 0

Report | Print

Alex was a true professional. He helped my wife and I with our purchase and was a kind and informative. We were able to make a deal and are more than happy with our purchase He helped my wife and I with our purchase and was a kind and informative. We were able to make a deal and are more than happy with our purchase More

Helpful 0

Report | Print

An amazing service team that makes an amazing experience! That’s what makes a successful dealership! That’s what makes a successful dealership! More

Helpful 0

Report | Print

Vincent and Mike were awesome. We bought from out of state and they were more than accommodating throughout the entire process. Whether in Maryland or out of state I would highly r We bought from out of state and they were more than accommodating throughout the entire process. Whether in Maryland or out of state I would highly recommend. More

Helpful 0

Report | Print

Alex was great. Considerate and accommodating. Excellent experience especially in comparison to other dealership visits. Considerate and accommodating. Excellent experience especially in comparison to other dealership visits. More

Helpful 0

Report | Print

I just had the BEST car-buying experience in my life! I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walk I had been shopping for a used car, and having identified a specific vehicle, I decided to pay the Audi Silver Spring a visit. From the moment I walked through the door, I felt the difference between the mediocre place I had just left, to class. This was it. Pure class. I was greeted by a very pleasant gentleman, who greeted me warmly and asked if I needed help and if I had been working with anyone from the sales team. When I said "no", I was sent to Samson Selassie. This man shook my hand like a brother from another mother. From then on while I sat at Selassie's desk, I knew I went to the right place. Selassie made sure he understood what I needed. I had actually seen a 2014 Acura MDX on the dealer's website, and Selassie did not hesitate to walk me outside to check out the vehicle. We quickly had a very good rapport with Mr Selassie. He was extremely professional, very patient, and knowledgeable about the process of buying a car from his dealership. As the paperwork process rolled on, I was introduced to Mr. Mike Mazak, the used car sales director. Even though my credit was somewhat challenged, Mr. Mazak assured me that he would do the best he could to get my loan financed. Yes, the process was drawn out, but Mr Mazak and Mr Selassie met the objective and got my auto loan approved! A few days after taking possession of the car, I noticed it had a few areas of concern. I contacted Mr Selassie, who then got Mr Mazak involved. Mr. Mazak arranged with the service department, and Mr. Peter Heard promptly informed me of the way forward. I was pleasantly surprised to get a very nice loaner car to use while they sorted out the m minor issue. Again, everyone was so nice! Peter Heard at Audi Silver Spring was no exception. I am happy to say all this because this team deserves the credit for being such a positive bunch of good people. I visited Audi Silver Spring the same day after receiving very unpleasant service at a dealership in Laurel MD. Thank you to Silver Spring senior management for assembling such an amazing team. I experienced such an amazing level of service and yet I was buying just a used vehicle that was not even an Audi! I am amazed, humbled and inspired. Thank you my hero, Mr Selassie for your patience. Mr Mazak, YOU are a legend. Peter Heard, Undercover rockstar! The rest of the team, you are not mere mortals. I am a fan. Alan Ochieng, Laurel MD More

Helpful 0

Report | Print