Mike Hughes | Page 11

My car was dead My car was complitly dead with new battery. Ed has no customer service so Steve took over and helped us finding the problem and fixing it for free. My car was complitly dead with new battery. Ed has no customer service so Steve took over and helped us finding the problem and fixing it for free. Mike, the service manager was kind too More

by INESMAV Verified Customer Verified Customer

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Excellent The service is always excellent when I come for my oil change. Steve & Mike were very helpful and kind, and kept me in the loop the entire time. Thank The service is always excellent when I come for my oil change. Steve & Mike were very helpful and kind, and kept me in the loop the entire time. Thank you More

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Follow through is Great! I started with a simple o change that led to an oil leak. The reason is due to improper design I f the seal on a MOPAR oil filter. The dealer stood I started with a simple o change that led to an oil leak. The reason is due to improper design I f the seal on a MOPAR oil filter. The dealer stood by me to solve the problem by getting a properly designed filter and replaced all synthetic oil. That followed with a faulty access panel to the oil filter and they ordered a replacement door and installed it at no charge. I didn't appreciate 3 trips for a simple oil change but Jason made sure management stood by their commitment to resolve all issues. More

by Frank A. Sola Verified Customer Verified Customer

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Always awesome and fast Always does great service and get vehicles in and out super fast. Sales process was the best ever and got the veh in I wanted and the buying process w Always does great service and get vehicles in and out super fast. Sales process was the best ever and got the veh in I wanted and the buying process was very fast More

by eric1824 Verified Customer Verified Customer

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5 star dealer I have always gone to Ferman for service and since buying a car there will continue to go. Great people who treat you like family. I have always gone to Ferman for service and since buying a car there will continue to go. Great people who treat you like family. More

by Rkel74 Verified Customer Verified Customer

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Service center I travel twice the distance to have my truck serviced by this dealership. It is worth the time and miles. Expert , knowledgeable, people who know ho I travel twice the distance to have my truck serviced by this dealership. It is worth the time and miles. Expert , knowledgeable, people who know how to maintain my vehicle.. Jamie and Mike are true professionals. More

by diesel#2017 Verified Customer Verified Customer

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Awesome Service from Jason and Kevin the mechanic. Would recommend to all my Jeep Family! I have never received bad service!! Everything from purchasing my two Jeep's there with awesome sales people. T Would recommend to all my Jeep Family! I have never received bad service!! Everything from purchasing my two Jeep's there with awesome sales people. To the finance manager to the awesome service and maintance guys and gals. More

by tlphil629 Verified Customer Verified Customer

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Couldn’t be any more accommodating or professional! I travel further just because of how wonderful this dealership is. Have purchased multiple cars from Ferman Jeep NPR and had all service done through I travel further just because of how wonderful this dealership is. Have purchased multiple cars from Ferman Jeep NPR and had all service done through this dealership! More

by Jones,Molly Verified Customer Verified Customer

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Check engine light I was able to drop my Jeep off on Saturday Wich was very convenient. Ferman replaced a cylinder head and cleaned my Jeep. Very happy! I was able to drop my Jeep off on Saturday Wich was very convenient. Ferman replaced a cylinder head and cleaned my Jeep. Very happy! More

by daniel6151 Verified Customer Verified Customer

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Service They went above and beyond, like always! Steve,mike, Jason and Scott all treated me like the most important there, like I’m sure they do for every cus They went above and beyond, like always! Steve,mike, Jason and Scott all treated me like the most important there, like I’m sure they do for every customer. More

by HOTMAMASLANE Verified Customer Verified Customer

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