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Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 7

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

January 24, 2023

Dealership Rating
Employee Rating

The service staff were absolutely rude and very unprofessional. I will not return here or recommend anyone. More

by aj216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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January 23, 2023

Dealership Rating
Employee Rating

Great service. They helped fix the mirror and and update the maintenance to my car. Thank you! More

by Tmf2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 23, 2023

Dealership Rating
Employee Rating

If you cant honor the quote given before, dont say you can, even if the difference is negligible. More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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January 22, 2023

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Employee Rating

This is the only place I and my family have our cars serviced. Friendly and knowledgeable service people. More

by teschmitt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers

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Jan 25, 2023

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Jan 25, 2023

teschmitt1 responded

I will never go anywhere else. Thank you

January 21, 2023

Dealership Rating
Employee Rating

Still waiting for tire sensor to come in! Hoping to be notified soon. I do appreciate the professionalism of your staff. More

by Ialac211
Service Price Transparency
Service Communication
Recommend Dealer
Yes
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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for taking the time to share your feelings about your experience. the parts usually come pretty quickly and we'll call as soon as it arrives to set up a good time for the installation. Have a great day!

January 20, 2023

Dealership Rating
Employee Rating

Money hungry service managers and owner that don’t care how they treat to speak to customers. They lie about everything they say and try to charge you to hook up a scan tool on a new vehicle that’s under T More

by Not the one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Schneider, The owner was the most ignorant out of his entire untrained team

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Jan 20, 2023

Not the one responded

Absolutely the worst in customer service. Never have I dealt with such an unprofessional entire team of people in the service industry. They lie and cheat customers out of every penny. A group of money hungry shape shifters

January 20, 2023

Dealership Rating
Employee Rating

The dealership and personnel answered my questions and completed service on time.done done done More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, SUSAN BOTTORF

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Jan 28, 2023

Victory Toyota of Brook Park responded

BARRY, Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that the team's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

January 20, 2023

Dealership Rating
Employee Rating

Consistently good service. ,competitive pricing. Been using service department since I got the car. Excellent. More

by GRISANTIRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

Dealership Rating
Employee Rating

I’ve used the service department at Metro for 13 years and the haven’t let me down yet. Everyone that works there is golden too. More

by MIKEF12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 20, 2023

Dealership Rating
Employee Rating

Amazing service! They guy was really nice and helpful! It didn't take long to get my car recalls fixed!! More

by cassandrafitz6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

Report | Print
Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for leaving Mike this positive review! We are pleased that he could be of great assistance to you throughout your visit. We can't wait for you to enjoy your vehicle, and we wish you the safest of travels until we meet again!

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