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Mike Hana
Mike Hana at Victory Toyota of Brook Park

Mike Hana | Page 6

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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rated
441 Reviews

Dealership Experience

14 yrs, 5 mos

Industry Experience

17 yrs, 5 mos

not yet
rated

441 Reviews

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441 Reviews of Mike Hana

February 06, 2023

Dealership Rating
Employee Rating

Prompt seamless service from scheduling to out the door,got me in within an hour for same day tire patch. Chose Metro over another local toyota dealership More

by david f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Feb 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Feb 07, 2023

david f responded

Thanks to the metro team for taking care of my prius prime

February 03, 2023

Dealership Rating
Employee Rating

The best service I have ever been to, I really like the service at Metro Toyota More

by Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Feb 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

February 03, 2023

Dealership Rating
Employee Rating

Great customer service, everyone was real nice and attentive and the service was fast 5 stars! More

by Andre Favors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Feb 07, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 28, 2023

Dealership Rating
Employee Rating

They are very respectful and helpful even when mistakes in billing are made. Quick resoluti I n. Work always perfect. More

by joanne.g.plante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Feb 04, 2023

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 28, 2023

Dealership Rating
Employee Rating

There was a problem from when I had gotten a Noyle change and so I had to bring the car back and they took care of it and did a wonderful job. I’m very satisfied. More

by Marsha
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Feb 04, 2023

Victory Toyota of Brook Park responded

Marsha, Thanks for the confidence to bring it back for us to reevaluate the issue. It's great to dear that we were able to correct anything we missed. Please let us know if there is anything else we can help with.

January 28, 2023

Dealership Rating
Employee Rating

Thank you for always being dependable. I know my car is in good hands when I bring it for service. You put new tires on my car and now I even get free rotations! More

by mcurtissis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2023

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We always try to find ways to help make your vehicle ownership more affordable any way we can. We'll look for you again in the future!

January 26, 2023

Dealership Rating
Employee Rating

The best service in towns we can trust. I love it. Highly recommend to everyone.! More

by Tht197072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Dominic Theodore, Joe Rogers, SUSAN BOTTORF, MIKE BALIS

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Jan 28, 2023

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

January 26, 2023

Dealership Rating
Employee Rating

Your staff were polite and courteous. My repair and installation was done quickly and very timely. I only had one repair so I was unable to rate your sales staff or used car dealership. More

by ALBINWEILER
Recommend Dealer
Yes
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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Mike works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

January 26, 2023

Dealership Rating
Employee Rating

Great people and great service they are loyal and they go the extra mile for me and I love it More

by beabie33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Ibrahim

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Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Sam will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

January 26, 2023

Dealership Rating
Employee Rating

Friendly staff, clean and relaxing waiting area for customers having a car serviced. and helpful summary of service performed. Finally, suggestion for possible service needs. More

by RAMUZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 28, 2023

Victory Toyota of Brook Park responded

Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

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