Mike De La Pena

My sales person was fantastic! However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have reached out several times and left voicemails and emails and have never received a response back from the appropriate department. I feel as though I am always chasing answers and having to track things down one month after the sale. This is my third Bmw and the experience is not up to par with the other Bmw dealerships I have dealt with. Unless there is a specific car that they have in inventory I would shop another BMW dealership instead. More

by JGB Verified Customer Verified Customer

Report | Print

Galindo was amazing! ! From the moment I walked in those doors he was super helpful, patient, understanding and beyond accommodating. He went above his requirements to hel ! From the moment I walked in those doors he was super helpful, patient, understanding and beyond accommodating. He went above his requirements to help me get a car, never had such a pleasant timeb po purchasing a vehicle. If you want to laugh and smile while buying a vehicle this is your man!! More

Report | Print

⭐️⭐️⭐️⭐️⭐️ 5/5 — Best BMW Buying Experience! Today I purchased my 2026 BMW iX from Nielo BMW Elk Grove, and I can confidently say it was the best car-buying experience I’ve ever had. Pooja T Today I purchased my 2026 BMW iX from Nielo BMW Elk Grove, and I can confidently say it was the best car-buying experience I’ve ever had. Pooja Thakur, my sales person, was absolutely outstanding , professional, knowledgeable, patient and genuinely committed to making sure everything was perfect. I highly recommend asking for her if you're buying a BMW.Mike De La Peña, the manager at the desk, worked with us to secure one of the best deals anyone could hope for. Truly exceptional support.In finance, Timothy was hilarious, super helpful and made the entire process smooth while answering all our questions. And Jonathan, who walked us through the delivery, mapping and features of the vehicle, was incredibly thorough and knowledgeable. I would highly, highly recommend Nielo BMW Elk Grove.
If you're buying a BMW, please go see Pooja Thakur and the team , they are simply the best! More

Report | Print

Purchased an e92 from Niello BMW Elk Grove! Couldn’t be happier supporting the dealership & getting a great vehicle. Couldn’t be happier supporting the dealership & getting a great vehicle. More

by Anthonyxibarrax Verified Customer Verified Customer

Report | Print

I traded in my vehicle and was really happy with the value and purchased 2025 M340i. Can’t think Niello BMW ELK GROVE enough. Everybody involved in the process was incredibly helpful and friendly. Thank value and purchased 2025 M340i. Can’t think Niello BMW ELK GROVE enough. Everybody involved in the process was incredibly helpful and friendly. Thank you all!! More

Report | Print

Great people to work with. Gave me a great deal on both cars. Will recommend to other people. Gave me a great deal on both cars. Will recommend to other people. More

by Carlos Arechiga Verified Customer Verified Customer

Report | Print

Great dealership they always help me out whenever I come and get my car service and get my car service More

by Allen my Verified Customer Verified Customer

Report | Print

CJ is a very bright and polite. His listening skills are excellent and he genuinely cares about his customers!!! His listening skills are excellent and he genuinely cares about his customers!!! More

Report | Print

Great customer service, friendly and helpful. Thank you for working a great deal for me. I love my new 2025 BMW M3 Thank you for working a great deal for me. I love my new 2025 BMW M3 More

by MARYPATACSIL86 Verified Customer Verified Customer

Report | Print

I love this place and all the employees sales department is amazing, Tim , Elise , Ed and services 100% thorough is amazing, Tim , Elise , Ed and services 100% thorough More

by TROTTERCAMILLE880 Verified Customer Verified Customer

Report | Print