Mike Covington | Page 31

Great Customer Service No complaints about anything. It was a great buying process. I visited the dealership several times and Demetrius always took as much time as I needed No complaints about anything. It was a great buying process. I visited the dealership several times and Demetrius always took as much time as I needed to explore all the options of what to buy. More

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Avalon purchase The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchas The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchase from this dealership. I have always had good customer service and good experiences here. My sales consultant, Paul Caesar, took the customer service experience to the next level! I was not planning to purchase a new vehicle until next summer. My husband had my 2004 Avalon in for service and was "shopping" while waiting on the car. Paul explained all the features and the differences in the models of the Avalon. My husband told him that he was just window shopping and that we would purchase next year. With no pressure, Paul offered to show my husband a demo model that was being offered at an incredible deal. My husband called me to drive to Cleveland (live in Hixson) to see car. As I was unable to do so at the time, Paul brought the car to me in Hixson to test drive! He explained all the features and I was in love! We returned to Cleveland for a seamlessly smooth transaction. Everyone involved at the dealership was extremely helpful and nice. Joey Abdullah, who dealt with the trade in, and Paul Covington who helped us with financing were both personal and professional. I couldn't have asked for a better sales consultant. Paul's professionalism and knowledge of the car was exceptional . His customer service is outstanding as he is willing to go above and beyond expectations. I would highly recommend this sales consultant and dealership to anyone in the market for a vehicle. More

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Toyota Corollla IM Purchase The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impre The dealer (personnel) and my salesperson (Tommy S.) were courteous, respectful, professional, and friendly. They moved with speed and gave the impression that they "wanted to do business" but were not pushy or aggressive. They listened to my specific needs and requirements and did all they could to meet those needs. I appreciated that they heard my questions and answered each one to my satisfaction. Each person was kind and helpful. I do not particularly like dealing with car dealers and salespeople - but, they made this experience pleasant and relaxed. I walked away after my new car purchase feeling like we both had won! Thank You - Ron More

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Very friendly, knowledgeable, helpful. My first purchase My first purchase by myself. I was impressed by the salesman and the financial officer. Very helpful in deciding about financing.I purchased a 2017 C My first purchase by myself. I was impressed by the salesman and the financial officer. Very helpful in deciding about financing.I purchased a 2017 Camry LE. I was not pressured to add things I did not want.very pleased.I also have a 2010 Prius. More

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Great experience! Our salesman was Demetrius. He was very friendly and helpful. He answered the questions we had and was not pushy. We appreciated that. Mike did th Our salesman was Demetrius. He was very friendly and helpful. He answered the questions we had and was not pushy. We appreciated that. Mike did the paperwork and was very friendly and helpful as well. More

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Great general manager,Great salesperson Gregg Bain is by far the best person we have ever worked with at any dealership. He made the experience relaxed and took as long as we needed to make Gregg Bain is by far the best person we have ever worked with at any dealership. He made the experience relaxed and took as long as we needed to make sure we got the vehicle we wanted and that we understood everything about it. The General Manager Monte' makes sure his dealership is the kind of place you want to do business with. Mike Covington got us thru the paperwork making sure we understood everything. In short great dealership great people to deal with. Look forward to working with Gregg Bain again soon. More

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The Best Buy experience Justice and Justin took their time, explained everything to me, answered my questions, showed me several different vehicles, never lost their patience Justice and Justin took their time, explained everything to me, answered my questions, showed me several different vehicles, never lost their patience, worked with me on the price and made the entire process an enjoyable experience. I would and will recommend them in the future. More

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They had the auto I wanted I had visited other dealers and found the car I had invisioned. My car was totalled and needed to purchase a car within a few days I had visited other dealers and found the car I had invisioned. My car was totalled and needed to purchase a car within a few days More

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Good experience The salesmen was great and worked with us to get us what we needed ,i will be a return customer.I will recommend them to anyone who is shopping for a The salesmen was great and worked with us to get us what we needed ,i will be a return customer.I will recommend them to anyone who is shopping for a car More

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Excellent service My husband and I went to Toyota of Cleveland this past Saturday. We had an excellent buying experience. The whole staff was friendly and helpful. We w My husband and I went to Toyota of Cleveland this past Saturday. We had an excellent buying experience. The whole staff was friendly and helpful. We will be recommending them to everyone we know, and be back for future purchases. More

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