As always it was a great experience.
This it my Jeep dealership of choice. Will come back .
This it my Jeep dealership of choice. Will come back .
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by kobidan
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the review! We appreciate your continued business and will be sure to pass on the kind words to the Russell Westbrook Chrysler Dodge Jeep RAM team!
Jon Schwartz is one of the greatest guys I've ever met.
I would always trust buying a car from him. He is one of the best in the business. I would encourage others to put you faith in purchasing a vehicle
I would always trust buying a car from him. He is one of the best in the business. I would encourage others to put you faith in purchasing a vehicle from Jon Schwartz and his great team. Raed and Jon are a dynamic duo who really care about their customers and making the car buying process as easy and painless as possible.
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by troyeheyman
Other Employees Tagged:
Josh Alvarado
, Raed Malaeb, Jonathan Schwartz
Jun 07, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are so pleased to hear about your positive experience with Jon and his team at Russell Westbrook Chrysler Dodge Jeep RAM. It is our goal to make the car-buying process as seamless as possible, and we are glad that you were satisfied with the service provided by Raed and Jon. Thank you for choosing us, and have a great day!
Very easy process, Benny wrote down all the problems and
everything got fixed except the recall which part was not available.
everything got fixed except the recall which part was not available.
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by artursimonyan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh Alvarado
, Matt Eatezadi, Rene Robles
May 31, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're thrilled to hear that Benny made your service process go smoothly! Thank you so much for taking the time to share your experience at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support and understanding regarding the recall situation and are here to help if you need anything in the future!
Didn’t fix the problem or my concerns and didn’t inform
me how at all
me how at all
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by Mrtrouble818
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are sorry that your service experience was less than satisfactory. Our team strives to provide thorough and communicative automotive support for our clients, so we would like to speak with you further to make things right. Please give me a call at your convenience. Thank you.
Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
Quite satisfied with my service advisor and the work
done. My second Jeep purchased and maintained by RW Jeep.
done. My second Jeep purchased and maintained by RW Jeep.
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by D green
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!
Friendly staff.
Huge amount of options. Quick response to queries. Thanks for the good service.
Huge amount of options. Quick response to queries. Thanks for the good service.
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by mj12farrell
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We really appreciate your positive feedback! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely!
I took my vehicle in after it stalled on me in the middle
of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful
of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful for because they told me the cost was $15k.
After i finally picked up my car these were the issues I experienced.
1 vehicle was kept for over a month without providing a loaner for warranty work
2 they wanted to charge me $900 to replace coolant temperature sensor, $40 part
3 vehicle was returned to me with a loose trailer hitch and lug nuts with 2 of them stripped out.
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by Petrosianjack
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for sharing your feedback with us. We strive to provide our guests with top-notch experiences and it is disappointing to see that we missed the mark on this occasion. If you are open to it, I hope you'll give me a call at your earliest convenience so that we may discuss the matter in further detail. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
Hector was helping me.
He was very professional and very helpful
I don’t remember his last name but he is the supervisor at the service department.
He was very professional and very helpful
I don’t remember his last name but he is the supervisor at the service department.
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by Helengrigorian
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hector
May 17, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're grateful for your kind words and appreciate you taking the time to acknowledge Hector's work at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for your support and we look forward to seeing you at your next service.
Worst service experience I’ve ever had.
I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The servic
I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The service guy did not even test the codes, he took a picture of the dash and told me that they could DIAGNOSE it in a week. Made me get a rental car for 7 days for no reason at all, because sure enough, once they cleared the codes the car had no issue. A 5 minute fix cost me $400 and a week to fix. Plus the guy is just plain rude, sits on his phone all day with airpods in, and knows 0 about cars. 0/10 experience, will never return. Go ANYWHERE else.
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by drakekemper@yahoo.com
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's disappointing to read about your experience with our team. We strive to provide service that is consistently accommodating and convenient to our customers, however, it seems your encounter proved to be a rare misstep. While we can't change the work that has already been completed, I would still like to rectify the trust lost in our relationship. If you're willing, I would like to discuss how we can improve things going forward and help identify precise areas for growth in our business practices. Truthfully, I believe there is still a chance to make things right. Thank you for bringing this issue to our attention.
Sincerely,
Mike Astrayan - Director of Fixed Operations
mikea@russellwestbrookcdjr.com - (818) 423.6255
They told me to come back when my issue gets worse.
Imagine a doctor saying that. I won't be returning.
Imagine a doctor saying that. I won't be returning.
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by lcrs79
Verified Customer
Verified Customer
Apr 26, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
I'm sorry to hear that you received less-than-satisfactory service. That is not the level of care we aim to provide to our customers. I would like to make this right and ensure that your issue is resolved. Please give us a call so we can address your concerns and help you get back on the road.
Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
Apr 26, 2023 -
lcrs79 responded
Hi Mike,
I can only assume your dealership does not honor Dodge factory warranties. Why else would you not provide service.
My Challenger was at the dealership for 8 days and nothing was done. No courtesy vehicle was offered. And at one point I was asked if the mechinic could take my car to his house. Huh? I drove the so-called shop foreman around so he could hear and feel the issue with the transmission. He did in fact hear and feel the issue! Then I was told the next day by the service department that the issue could not be replicated. And my car was ready for pickup. Thats a lie. My next email will be to Dodge Corporate to see why my car under warranty was not properly taken care of at the dealership. I was literally told to "come back when it gets worse" In that statement alone you acknowledge there is an issue. But it needs to be worse for you to fix it? That make no sense. Sorry Mike but I'll be going to another dealership.
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7 yrs, 7 mos
