Really bad customer service.
Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service
Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service
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by kattiachavarria123
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Badie Audish
, Walid Benterki, Alex Klaumenzer, Raed Malaeb, Jonathan Schwartz
Jul 12, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Kattia, I'm sorry for any miscommunications on our end and lack of customer service. I would like to address what has transpired to help my team improve moving forward and clear up any confusion. Please give me a call when you can. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
Jul 13, 2023 -
kattiachavarria123 responded
I left several messages to Jonathan Schwartz and he has not returned my phone calls yet.
Didn't deliver on promissed date, kept pushing further
and further went from a few daus to about 2 full weeks, pick up date wass told to wait longer because car was being washed, when I got ready confirma
and further went from a few daus to about 2 full weeks, pick up date wass told to wait longer because car was being washed, when I got ready confirmation I arrived I still had to wait roughly 30 more minutes, and when my car was handed to me ot was not even wiped off let alone washed, OBD port was hanging on the side off the bracket, just left annoyed and took care of everything myself
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by reinabpalacios74
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
I am sorry to read this feedback. We strive to deliver a seamless service experience, and it is concerning that this was not better reflected in your visit. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to discuss this with me, please do not hesitate to give me a call.
Thank you,
Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255
The service was good.
But even though I paid for a loaner while having my car being checked for a faulty part, dealer apparently were backed up on loaners orders for coupl
But even though I paid for a loaner while having my car being checked for a faulty part, dealer apparently were backed up on loaners orders for couple months so I was just Ubered home.. lol
Luckily they found the issue fairly quickly so I didn’t have to be without a car for too many days.
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by cellod9
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for sharing your experience with us. We're glad to hear that our service was good and that we were able to quickly resolve the issue with your car. We apologize for any inconvenience caused by the loaner situation and appreciate your understanding. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Mike Asatryan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - 818-423-6255
We’ll it was nice did not have to wait too long to have
my Jeep invoice, all about the service was great.
my Jeep invoice, all about the service was great.
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by JAMMERDUDE99
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don’t know who my service tech .
Jul 05, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Van Nuys Chrysler Dodge Jeep Ram!
Payman with the service department was very helpful and
courteous. He expedited our service appointment for the safety recall. He is the best!
courteous. He expedited our service appointment for the safety recall. He is the best!
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by pejmantaheri2000
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Payman Arjang
Jun 29, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the kind words! We're glad to hear that our team provided helpful and courteous service during your visit. We appreciate your support and hope to see you again at Van Nuys Chrysler Dodge Jeep Ram!
Junior was quick and efficient checking me in and out, as
well as at pickup. Great.
well as at pickup. Great.
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by stephenfrancis3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Junior
Jun 29, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We're thrilled our team made your experience smooth! Thanks for working with us at Van Nuys Chrysler Dodge Jeep Ram!
The service advisor, Benny, is an absolutely amazing to
work with. I hope we will always be able to have him as our advisor.
work with. I hope we will always be able to have him as our advisor.
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by jml0
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We think Benny is amazing too! Thank you for your kind words and for choosing Van Nuys Chrysler Dodge Jeep Ram. We hope to see you back again down the road!
Definitely I do recommend this dealer.
Excellent service and a very good job, I will come back when I needed.
Excellent service and a very good job, I will come back when I needed.
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by sandra-hernandez12
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you, Sandra! We're so glad to hear that you had an excellent experience with our team at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your recommendation and look forward to serving you again in the future. Have a great day!
Payman did a good job working with me on my issue.
He kept me in the loop the whole time on what was going on.
He kept me in the loop the whole time on what was going on.
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by rick4fun3264
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Payman was my service advisor.
Jun 15, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's great to hear that Payman provided you with excellent service and kept you informed throughout the process, Rick. We appreciate your support here at Van Nuys Chrysler Dodge Jeep Ram. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a fantastic day!
I called three times to see if I can get update on my
vichile it was there more then weeks. I did not get any phone call return from the dealer with update.
vichile it was there more then weeks. I did not get any phone call return from the dealer with update.
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by Waheed.zazsy
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
I apologize for the inconvenience you experienced while waiting for an update on your vehicle. We strive to provide prompt and attentive service, so it is upsetting to hear that we fell short in this instance. I would like to speak with you directly about your experience and see how we can assist you moving forward. Please give me a call at your earliest convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893
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7 yrs, 7 mos
