Mike Asatryan | Page 123

USED CAR After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our loca After purchasing 2018 Cooper countryman JCW, and driving the car 6.5 hours back to Phoenix, we noticed a massive oil leak, brought the car to our local Mini dealership and found that the oil drain plug had been stripped out and the car required a new oil pan in order to make it drivable. After speaking to Jonathan, (Used car Manager) and then Mike (service Director) they assured me that they would make it right, which they did. we got the repair done and was promptly taken care of, something that could have wound up in a bad way, only cost us a week of not driving. These 2 gentlemen went above to take care of the problem. Thanks again. More

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Bad service and lack of communication. I had appointment at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my t at 730am and they didn’t open my Jeep up until the end of the day. I requested tires have air and wash vehicle and NONE of it was done! Waste of my time, do not recommend this place. They talk the talk but real lack of management. I still have to get my Jeep repaired such a waste of time More

by Careforyou2day Verified Customer Verified Customer

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Repair took way longer than what it should bad service oriented company and do not mind too inconvenient a client where it’s not necessary oriented company and do not mind too inconvenient a client where it’s not necessary More

by joenrgair Verified Customer Verified Customer

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Unfortunately I just had a service and oil change and I need to call you back as I’m finding oil spots under my car since the service And also smells like oil burning when I drive . This wasn’t happening need to call you back as I’m finding oil spots under my car since the service And also smells like oil burning when I drive . This wasn’t happening before my service and my management at my rental doesn’t allow oil spots in my reserved parking . Need to bring it back to check why? More

by rayzoropmanis Verified Customer Verified Customer

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Great service and very nice people I talked with and gave me a really great deal and found me the car that I wanted every thing was perfect me a really great deal and found me the car that I wanted every thing was perfect More

by rayshelle32 Verified Customer Verified Customer

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The dealership seems to have lost focus. For a software upgrade which was a recall took an hour. The waiting area was filthy. No organization . upgrade which was a recall took an hour. The waiting area was filthy. No organization . More

by Georgedmello Verified Customer Verified Customer

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Representative was helpful through out the whole service, he got my back and forth to the dealership and got the car cleaned and serviced in a very short time. he got my back and forth to the dealership and got the car cleaned and serviced in a very short time. More

by Ahmed ukra Verified Customer Verified Customer

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Went for express oil change at 7:30 am & didn’t get car until 12 noon . If it’s not express , please don’t advertise as such until 12 noon . If it’s not express , please don’t advertise as such More

by Cmguillory7 Verified Customer Verified Customer

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Great service, as soon as I walked into the the service office a person was there to greet me and before I knew it the truck was dropped off and I was on my way to work. office a person was there to greet me and before I knew it the truck was dropped off and I was on my way to work. More

by oagalmazyan Verified Customer Verified Customer

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I had an unsatisfactory appointment at the Service center, but Mike got in touch with me directly and was able to help me out. Started out bad, but ended up good. I’m not sure if I’d recommend the sho center, but Mike got in touch with me directly and was able to help me out. Started out bad, but ended up good. I’m not sure if I’d recommend the shop or not, but Mike is someone who knows how to treat customers. More

by sarahmilger Verified Customer Verified Customer

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