Mieshia Jones | Page 15

Poor customer service I’m getting increasingly frustrated with your establishment. First, I wanted to speak to a salesperson via email and fine tune the details of my purch I’m getting increasingly frustrated with your establishment. First, I wanted to speak to a salesperson via email and fine tune the details of my purchase before coming in to the dealership. So I email back and forth with Jason, who will not give me any details or numbers until I come in. I tell him I don’t want to because of the shelter in place order. I’m not coming in unless I have a deal. Most dealerships are even bringing the test drive right to your driveway. Not this place. He keeps emailing me begging me to come in and to apply online with their lenders, even though I had already secured a pre-approval with a bank. I took a step further and secured financing with my bank, but the check wouldn’t arrive until the next day. He still wanted me to come in, buy the car, and bring the check the next day. I told him no because I didn’t want to make two trips. I follow up the next day, and he tells me he’s off but someone would get in touch with me. No one did. I go to the dealership anyway because I had made an appointment for 5:15. I arrive, and apparently, I’m not in their system as an appointment. I’m given to Mieshia, who was the only shining light in this transaction. She was absolutely fantastic. However, Jason had told me that the dealership was doing everything they could to abide by the safety guidelines, etc. No one was 6 feet apart. No one wiped down the vehicle before I test drove it. It was a normal, business as usual day… except for the hand sanitizer at the front. I sit down with Mieshia and tell her about the car I’m interested in only to find out the Jeep was sold that day. No wonder Jason or anyone else got back with me. I also would like to add it was still on the website days after it was sold. Fast forward to the financing department. He was busy texting instead of working on my paperwork. Now I get a letter from my previous lender asking for the odometer reading on my trade-in. I have attempted to contact Jason, Westly (the sales manager), and the bot on your Facebook messenger to try and get the odometer reading. It’s been several days now. I don’t want to call. You should be able to return an email with a few numbers. This was my second purchase at this dealership, and I’m really disappointed. More

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Fast customer service and very professional. Most of my questions were answered without having to ask. Very good job guys! Oh yeah, Miesha was great!!! questions were answered without having to ask. Very good job guys! Oh yeah, Miesha was great!!! More

by MICHAELDAVIS9009 Verified Customer Verified Customer

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Absolutely loved my time at this dealership. Great people. One of the best experiences at a dealership. Will go again it’s worth the trip from Tallahassee. people. One of the best experiences at a dealership. Will go again it’s worth the trip from Tallahassee. More

by KROSS400 Verified Customer Verified Customer

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Everyone was great very nice dealership. Would recommend to others for a vehicle, convenient to get to and very clean would buy another truck there to others for a vehicle, convenient to get to and very clean would buy another truck there More

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OMG!!! Mieshia Jones is the absolute BEST!!! Robert Alier in finance is also amazing. Thank you so much to this pair. I couldn’t have asked for a better car buying experience. Mieshia is my new best friend a in finance is also amazing. Thank you so much to this pair. I couldn’t have asked for a better car buying experience. Mieshia is my new best friend and Robert gave me the education I needed, not just for my purchase but to use in my all financial needs moving forward. Definitely will return for next purchase. Best Saturday ever!!!! More

by Taylor C. Verified Customer Verified Customer

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Awesome service! Both Hector and Gabriel were very helpful and made my visit excellent I would totally recommend them! Thank you both for your help! helpful and made my visit excellent I would totally recommend them! Thank you both for your help! More

by JOSELYN_DELGADO98 Verified Customer Verified Customer

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I had an amazing experience while getting my new SUV. Super Happy with Ms Jones service! The financial manager was also very professional and very helpful. Super Happy with Ms Jones service! The financial manager was also very professional and very helpful. More

by JONATHANVILA Verified Customer Verified Customer

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We are very pleased with the service that we received. Everyone was very helpful and we will be back when this truck gets up too 300,000 miles. Everyone was very helpful and we will be back when this truck gets up too 300,000 miles. More

by thehallfamily4 Verified Customer Verified Customer

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