Micky Gastrock | Page 4

Service advisor was very helpful and professional. He asked and tells you what is needed. Great customer service. He asked and tells you what is needed. Great customer service. More

by CARMITAG Verified Customer Verified Customer

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It’s a very nice dealership. My representative was really sweet and nice. My representative is very accommodating. My representative was really sweet and nice. My representative is very accommodating. More

by Qt007boy@yahoo.com Verified Customer Verified Customer

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Good, will come back. But a little pricey. Thanks you guys for your hard work But a little pricey. Thanks you guys for your hard work More

by mat4su Verified Customer Verified Customer

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Was able to get in quickly for an appointment. Service was completed very quickly as well Service was completed very quickly as well More

by Abc123 Verified Customer Verified Customer

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Experience was good. The service was done nicely. Could be even better if I could get an update text message or call early regarding the overall time that the service mig The service was done nicely. Could be even better if I could get an update text message or call early regarding the overall time that the service might take. More

by fyj0126 Verified Customer Verified Customer

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Micky went above and beyond to provide me great service to fix the active girl shutter problem on my 2017 prius prime. When I buy my next toyota, it will be from fremont toyota, mainly due to the excellent to fix the active girl shutter problem on my 2017 prius prime. When I buy my next toyota, it will be from fremont toyota, mainly due to the excellent service provided by Micky More

by skis22 Verified Customer Verified Customer

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Micky is very helpful and nice. He offered customized recommendations which matched the needs of my vehicle. He offered customized recommendations which matched the needs of my vehicle. More

by Elaine Cao Verified Customer Verified Customer

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Quick and courteous The ordering process is quick and it only took an hour to complete only took an hour to complete More

by STEVECKWAN Verified Customer Verified Customer

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Mickey did a great job and explained everything clearly and efficiently. Great job Mickey and Fremont toyota and efficiently. Great job Mickey and Fremont toyota More

by 1148hanover Verified Customer Verified Customer

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Mickey was nice, but seemed like he just wanted to get me in and out and he was probably annoyed that I had asked to see my usual service manager. I'm not sure what's up with Zack the "tire specialist." He k in and out and he was probably annoyed that I had asked to see my usual service manager. I'm not sure what's up with Zack the "tire specialist." He kept insisting to me that I bought my tires second-hand after I told him I bought them brand new two years ago -he even reported that the date on the tires was 2023 and still insisted that I had bought them second-hand. Needless to say, my first stop after service was to my tire guy, who said that while he'd love to sell me a new set of tires, my tires were just fine, and not full of "dry rot," as reported by Zack. I get that you want to sell tires, but I feel like there's a better way to go about it than by implying either I'm cheap or that the tire service I use is ripping me off. The last time I went in for service, I was told my cabin air filter needed to be replaced when I literally put one in right before taking it in for service. This crap is why people don't trust dealership service departments. I have very low miles on my car, so if folks want to keep trying to upsell me on things I don't need, I'll be reconsidering servicing my car with you. This is why I always insist on seeing Maria (Zack informed me it was her day off, but he could recommend "the only other female" - it's not a male/female thing, it's a trust thing, and Maria has been handling my car for a few years now). This is the first time in a while I've felt uncomfortable. Not Mickey's fault, just a bad day to go in for service, I guess. More

by Ginger A. Verified Customer Verified Customer

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