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Micky Gastrock
Micky Gastrock at Fremont Toyota

Micky Gastrock | Page 38

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.8
409 Reviews
4.8

409 Reviews

Write a Review

409 Reviews of Micky Gastrock

July 04, 2023

Dealership Rating
Employee Rating

This dealership is more organized and trustworthy in comparison to other Toyota dealerships. My Toyota vehicle is in “good hands” when it is time for scheduled services. More

by ROSE.DEVERA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belal Najibyar

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Jul 05, 2023

Fremont Toyota responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!

June 27, 2023

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Employee Rating

The service went well however waiting an extra 15-20 mins for my car to get washed is not my idea of efficient time mgmt More

by WCYH
Service Price Transparency
Recommend Dealer
Yes
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Jun 28, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 25, 2023

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Employee Rating

Not have much experience I think, charge me twice with same job, not recommended anymore More

by AULAKH2445
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Phil Stravers

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Jun 26, 2023

Fremont Toyota responded

Hi – we’re sorry to read the details of your experience. We care about our customer’s satisfaction with our dealership and would appreciate the opportunity to make this right. Would you mind reaching out to General Manager, Bill Mason, at bmason@fremonttoyota.com so that we can discuss this further? We hope to hear from you soon.

June 23, 2023

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Employee Rating

Very helpful, speedy service! Was able to fix up my car in a couple of days, and gave great advice to keep things running smoothly. More

by sophiacwag
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 23, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 21, 2023

Dealership Rating
Employee Rating

I had mentioned concerns about my tires. I’m unsure if they checked it but about two days after I had a notice about my tire on my cars dashboard More

by NICHOLASANIT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sara Tello, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 21, 2023

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Employee Rating

Excellent service, knowledgeable, professional and experienced staff. I have been using this dealership for several years. Highly recommend. More

by NICK_94536
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Erika Carlos, Sara Tello, Ramiro Orozco, Steve Sako, Maria Castillo, Ervin Sunga, Pat O'Brien, Phil Stravers , Belal Najibyar

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Jun 22, 2023

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 21, 2023

Dealership Rating
Employee Rating

Fast. Friendly. Honest. This was my first time, and I plan on coming back. Much for friendly than other service stations. More

by Jessica S.
Service Price Transparency
Recommend Dealer
Yes
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Jun 22, 2023

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

June 10, 2023

Dealership Rating
Employee Rating

Average Service. Could be lot better in check in wait time. Overall If Lexus service were in scale of 10 then this Toyota Service courtesy is 6 out of 10. More

by DZUNGVU
Workmanship
Recommend Dealer
Yes
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Jun 12, 2023

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

June 10, 2023

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Employee Rating

Maria Castillo deserves a raise for her excellent service. I appreciate her assistance with my Prius! Attentive, knowledgeable, and honest…thank you! More

by gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Castillo

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Jun 12, 2023

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 09, 2023

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Employee Rating

awesome customer service and I’m satisfied with the mechanic how my car being fixed More

by ANTHONY_AGBANLOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sako

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Jun 12, 2023

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

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