Mickaela Ward
Mickaela Ward at Grande Prairie Volkswagen

Mickaela Ward | Page 9

Service Advisor

Grande Prairie Volkswagen

11425 104 Ave
Grande Prairie, AB T8V 0N7

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4.7
140 Reviews
4.7

140 Reviews

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140 Reviews of Mickaela Ward

October 02, 2024

Dealership Rating
Employee Rating

Great staff who try to help me out every time. They even squeezed in an extra item. More

by Jen kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2024

Grande Prairie Volkswagen responded

Hi Jen, thank you for the great review! We are thrilled to hear that our team was able to assist you efficiently and even add that little extra to your visit. We always strive to provide clear, prompt service and are glad to have met your expectations. We appreciate your feedback on our service price transparency and will continue to work on improving every aspect of our customer experience. Looking forward to seeing you again at Grande Prairie Volkswagen!

October 01, 2024

Dealership Rating
Employee Rating

A pleasure doing business with them. Helpful and friendly. I would definitely come back for my automotive needs when the time arises. More

by lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2024

Grande Prairie Volkswagen responded

Thank you so much for your kind words, Lou! We’re delighted to hear you found our service helpful and friendly. At Grande Prairie Volkswagen, we strive to ensure every visit is smooth and enjoyable. Your satisfaction is our top priority, and we look forward to welcoming you back for all your automotive needs. Thanks again for choosing us and taking the time to share your experience! Warm regards, The Grande Prairie Volkswagen Team

September 16, 2024

Dealership Rating
Employee Rating

The service department worked so hard to find the cause of an issue on my vehicle that they’d never seen before. After lots of trial and error, they finally got it! Appreciate all the time they put into it More

by Meghan
Recommend Dealer
Yes

Other Employees Tagged: Brad Larson, Chloe Reardon

Sep 21, 2024

Grande Prairie Volkswagen responded

Thank you so much for your fantastic review, Meghan! We're thrilled to hear that our service department, especially Brad, Mickaela, and Chloe, went above and beyond to resolve the issues with your vehicle. It's always our goal to ensure our customers are fully satisfied and well-informed throughout the process. We look forward to continuing to serve you in the future! Best regards, The Grande Prairie Volkswagen Team

September 14, 2024

Dealership Rating
Employee Rating

Franklin and the service team made sure everything went as planned. Great team work. Always feel well looked after. More

by Mwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Stoddart, Michael Adewunmi , Franklin

Sep 20, 2024

Grande Prairie Volkswagen responded

Hello, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Franklin, Madison, Michael, and Mickaela made sure everything went smoothly during your service visit. Our team always aims to ensure that every aspect of your experience is handled with care and precision. We're grateful for your trust in us and look forward to continuing to serve you with the same level of excellence. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Warm regards, The Grande Prairie Volkswagen Team

September 13, 2024

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Employee Rating

Overall Service is good but labour charges are very high & Please start some rebate or discount for regular customers. More

by mcapricorn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Grande Prairie Volkswagen responded

Hello, Thank you for your honest feedback and the high ratings on our service quality and transparency. We truly appreciate your suggestion regarding rebates or discounts for regular customers. We’re continuously exploring ways to enhance our service offerings and make our pricing even more competitive. Your input is invaluable in helping us improve. We hope to serve you again soon and aim to meet all your expectations. Warm regards, The Team at Grande Prairie Volkswagen

August 27, 2024

Dealership Rating
Employee Rating

Everyone I spoke with was polite and service was quick and they even delivered my car back to my work. More

by Celine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Loewen, Jade Terry

Aug 29, 2024

Grande Prairie Volkswagen responded

Hello Celine, Thank you for your positive review and for highlighting our team's efforts to provide quick and courteous service. We're thrilled to hear that your experience was efficient and that our home delivery service added convenience to your busy day. We look forward to serving you again and continuing to meet your expectations! Best regards, The Team at Grande Prairie Volkswagen

August 16, 2024

Dealership Rating
Employee Rating

Excellent to deal with. Go above and beyond . Always willing to go that extra mile More

by STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2024

Grande Prairie Volkswagen responded

Hi STAR, Thank you for the fantastic 5-star review! We're thrilled to hear that our team, especially Mickaela, went above and beyond to make your experience excellent. Your kind words motivate us to keep delivering top-notch service. We appreciate your trust and look forward to assisting you in the future. Best regards, The Grande Prairie Volkswagen Team

August 15, 2024

Dealership Rating
Employee Rating

Welcoming atmosphere. Clean and tidy. Friendly and knowledgeable staff. Low pressure sales and service. Hands down enjoy the experience here. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gerbrandt , Brad Larson, Kaitlyn Rogers

Aug 17, 2024

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

August 01, 2024

Dealership Rating
Employee Rating

They are responsive to feedback and their service department is excellent. The one caveat is that their loaner vehicles are never available. So don't bother buying that package More

by Golda David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Turcotte, Madison Stoddart , Paige Shelton

Aug 09, 2024

Grande Prairie Volkswagen responded

Hi Golda, Thank you for your feedback and for highlighting the responsiveness of our team and the excellence of our service department. We’re glad to hear that Shawn, Madison, Paige, and Mickaela were able to assist you during your visit. We apologize for the inconvenience regarding the availability of loaner vehicles and appreciate your patience. Your comments are invaluable as they help us improve our services. We look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

July 29, 2024

Dealership Rating
Employee Rating

Hands down, favorite dealership in the Grande Prairie area! My salesman manny was very attentive and helpful in finding me the right car for my family! I would highly recommend the team here at GP Volksw More

by jadenterry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manharan Sandhu

Jul 31, 2024

Grande Prairie Volkswagen responded

Hi jadenterry98, Thank you for the fantastic review! We're thrilled to be your favorite dealership in the Grande Prairie area. Manny, Mickaela, and the rest of our team are dedicated to providing exceptional service and helping you find and maintain the perfect car for your family. We appreciate your recommendation and look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

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