Michelle Scalise | Page 16

Service Department from xxxx Security Dodge in Amityville, NY is the worst dealership in history and I say that very strongly. The service staff sucks and are very unprofessional. Security Dodge in Amityville, NY is the worst dealership in history and I say that very strongly. The service staff sucks and are very unprofessional. I purchased a Durango R/T back in April 2018. The vehicle has been in the service center every month since then. Security Dodge has had my car for over two weeks for a problem that should have been fixed in hours. This Friday will make 3 weeks straight that my car has been in the service center. Mind you this is their 4th attempt trying to fix the same problem. No one has followed up to provide me with an update. When I call there I'm given the run around and never can speak to my service advisor. At this point I will be getting my lawyer, Dodge Corporate and Better Business Bureau involved because they have violations under the lemon law which will be address. Dodge Corporate headquarters should be ashamed to have such a careless, mis-managed and heartless individuals working for their company. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP. Below are some of the worst people in the dealership. SERVICE ADVISORS: John Bartagna Wendi Berke William Polanco Brandon Troy - Manager More

Helpful 0

Report | Print

Exceptional service 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 if you don't have unrealistic expectations and you're in the market for a FCA product, security dodge could be at 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 if you don't have unrealistic expectations and you're in the market for a FCA product, security dodge could be at the top of your list. The team that I had the pleasure of dealing with when above and beyond to make me feel like FAMILY. Cory, Jay, Michelle and John made sure my experience at their dealership was nothing less than exceptional customer service. Oh buy the way.... I love my widebody hellcat 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥 More

Helpful 0

Report | Print

Don't use Francine! I bought a Dodge Durango from Francine Borgia in August. She made promises she failed to keep. She lead me to believe that there was a second key to t I bought a Dodge Durango from Francine Borgia in August. She made promises she failed to keep. She lead me to believe that there was a second key to the vehicle from the moment I first looked at it (I made sure to ask), even when I was signing the paperwork (I asked again), up to the point she was thanking me for the sale at the gas pumps across the street where she said, there's no key. I said, "you're kidding me" and she said but don't worry I''ll get you one. I asked her to put it on the "we owe you" paper and sign it. She said it's her mistake and Security Dodge won't owe me anything, it's her promise to me, even if she has to pay for it herself she'll get me one. She then said she'd call me the next day. Well, the next day came and went and I called Francine back after a week went by. I tried her cell phone as well as the business phone. She never called back. This went on for over a month as i kept leaving messages with no returned call. I finally pretended to be someone else and was able to get her on the phone! She apologized and said she was on vacation (BS). She said she'd call me back by 9pm that night and let me know when I can pick up the key. I laughed and said are you sure you're going to call me back? She stated yes I promise. well....no call back and I had to start all over! I finally (after two months) got Michelle Scalise on the phone and told her the whole story. She was beyond amazing!!!!!! She was not even involved in the original sale, but she called me back the next day and told me she got the authorization to get me the second key. I'm not so upset with Francine that she lied to me about not having the key, but the fact that she avoided my calls for months! That's pathetic and wrong. I will buy my next vehicle from Security Dodge, but I will go to Michelle Scalise. She has integrity and always called me right back! Francine is a naive kid who hasn't learned that life goes in circles and I hope she loses at least one customer because of this post. Please don't take the chance in getting screwed over like I did, DON'T USE FRANCINE! I hate that I even have to rate her with 1 star because she deserves a zero! Rob K. More

Helpful 6

Report | Print

Easiest buying experience Junior was a great salesman. Very helpful and honest when helping us choose a used car. We got a great deal on a low mileage used vehicle. Super happy Junior was a great salesman. Very helpful and honest when helping us choose a used car. We got a great deal on a low mileage used vehicle. Super happy. More

Helpful 0

Report | Print

Just looking turned into a purchase I was coming to the end of my current lease on a Mazda 3, and I investigated the possibility of getting a Dodge Ram lease. I didn't really think I wou I was coming to the end of my current lease on a Mazda 3, and I investigated the possibility of getting a Dodge Ram lease. I didn't really think I would be able to get one and that the price would be out of my reach. But the people at security Dodge made things happen for me. The sales person that helped me was Elvis, and he was fantastic in getting me into the truck I wanted. The whole staff was kind and accommodating. What a great experience. I'm surprised to say I was able to afford this vehicle. Highly recommend security Dodge. More

Helpful 0

Report | Print