Michelle Redmon | Page 68

Great experience! Provided me with a ride to my office and brought me car to my office when done. Provided me with a ride to my office and brought me car to my office when done. More

by Cindy Verified Customer Verified Customer

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Accommodating. No Complaints No Complaints No Complaints No Complaints No Complaints No Complaints….For now No Complaints No Complaints No Complaints No Complaints No Complaints No Complaints….For now More

by Nina Verified Customer Verified Customer

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There are two Ford agencies closer for me than Wayne Ford but I chose to go to them because of the great service I get from Matt and Michele. Thanks for the last service Michele. but I chose to go to them because of the great service I get from Matt and Michele. Thanks for the last service Michele. More

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I’ve never had a problem at Wayne ford, they treat the customer like family. customer like family. More

by amr904 Verified Customer Verified Customer

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Absolutely completely satisfied with the service preformed to my truck. Michelle was very helpful and communicated very well explaining everything to me. preformed to my truck. Michelle was very helpful and communicated very well explaining everything to me. More

by IVANNIEVES232 Verified Customer Verified Customer

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I was taken as soon as I got there. The service was quick and efficient. Michelle was very knowledgeable and answered all my questions. Wonderful experience all around. The service was quick and efficient. Michelle was very knowledgeable and answered all my questions. Wonderful experience all around. More

by jk2152 Verified Customer Verified Customer

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Honest and high quality work! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! More

by alexknierim Verified Customer Verified Customer

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I had my vehicle towed to the dealership for service and it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the is it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the issue, it took an additional 7 days to fix what they said was wrong. I could not get a loaner because they claimed all their loaners were out. All 20 of them. But promised if one came in, I would be the first on the list to get one. Of course no one returned a car after 12 days, which is when my car was ready. After day 12, my engine light came on while driving home. When I called them back they told me to bring it in and they rechecked it. The new diagnosis: the catalytic converter needed to be repaced and my premier extended warranty didn't cover it. (Of course they still didn't have a loaner to offer me.) They td me it would cost $1400.00 to replace that. I was a bit frustrated since I always take my car to that dealer for everything and I mean everything since I bought it. They eventually took off about $200.00 but with the taxes ended up being almost the same. It took an additional week to fix that while I paid for lyft to maneuver from my full time to my part time jobs. Furthermore, everytime I called the service area the person who was in charge of keeping me updated on my vehicle was never at her desk and just never saw the urgency of calling me back in a timely manner. They had my car for 12 days to figure out that fixing a burnt-out coil was not the only issue with the vehicle. This is why people take their vehicle to the dealership, to get the best diagnoses for their vehicle. Not only are they unprofessional, their diagnoses are not accurate, they are overpriced and their customer service has decreased since Ron has retired and the second in line is Matt. I am very disappointed of how I was treated. I feel like I am a valuable customer and have spent a lot of money at that dealership coupled with the many times I had to return the vehicle for problems they claimed they have fixed but didnt. Unsatisfied customer. More

by Maximilliondoll1 Verified Customer Verified Customer

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Respectful, hospitable, explained everything to me give me an immediate appointment didn’t have to wait long at the dealership less than an hour, give or take. me an immediate appointment didn’t have to wait long at the dealership less than an hour, give or take. More

by Lillian Sanchez Verified Customer Verified Customer

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Michelle in service was great at communicating how the work was progressing and doing everything possible to make the hardship of not having your vehicle as hassle free as possible work was progressing and doing everything possible to make the hardship of not having your vehicle as hassle free as possible More

by Maurizio Verified Customer Verified Customer

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